# Xero in December 2023: incidents, uptime and changes

> Xero in December 2023: 7 incidents on its status page (4 major or critical), 99.35% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2023/12
Last updated: 2024-01-01T00:00:00Z

- Incidents posted: 7 (major/critical: 4) · Maintenance: 3
- By vendor impact label: critical 1, major 3, minor 1, none 2
- Uptime (vendor-reported): 99.35% free of major/critical incidents, 99.00% free of any incident; outage time 4 h 46 min, incident time 7 h 22 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2023](https://rewindex.com/company/xero/2023/11.md) · Next: [January 2024](https://rewindex.com/company/xero/2024/01.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [XPM - customers unable to access Xero Practice Manager](https://rewindex.com/company/xero/incidents/g4mmftv0zb5z.md) | critical | 2023-12-10 19:30 UTC | 2023-12-10 19:55 UTC | 25 min | resolved |
| [AU Payroll - some customers experiencing issues](https://rewindex.com/company/xero/incidents/7l18nmk3yxrd.md) | major | 2023-12-08 05:45 UTC | 2023-12-08 09:08 UTC | 3.4 h | resolved |
| [Global: User permissions - Customers unable to update user permissions](https://rewindex.com/company/xero/incidents/47bnhjtgg5hs.md) | major | 2023-12-10 01:27 UTC | 2023-12-10 01:42 UTC | 15 min | resolved |
| [Global: Hubdoc - Customers unable to publish documents](https://rewindex.com/company/xero/incidents/d93z0j51123g.md) | major | 2023-12-20 22:36 UTC | 2023-12-20 23:19 UTC | 43 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [AU Payroll - some customers experiencing issues](https://rewindex.com/company/xero/incidents/7l18nmk3yxrd.md) | major | 2023-12-08 05:45 UTC | 2023-12-08 09:08 UTC | 3.4 h | resolved |
| [AU Tax - customers receiving error messages](https://rewindex.com/company/xero/incidents/d2lt5dggym35.md) | none | 2023-12-08 05:49 UTC | 2023-12-08 05:49 UTC | 0 min | resolved |
| [Global: Reporting - Customers unable to access Reports](https://rewindex.com/company/xero/incidents/wwr75640klrl.md) | none | 2023-12-09 20:20 UTC | 2023-12-09 20:20 UTC | 0 min | resolved |
| [Global: User permissions - Customers unable to update user permissions](https://rewindex.com/company/xero/incidents/47bnhjtgg5hs.md) | major | 2023-12-10 01:27 UTC | 2023-12-10 01:42 UTC | 15 min | resolved |
| [XPM - customers unable to access Xero Practice Manager](https://rewindex.com/company/xero/incidents/g4mmftv0zb5z.md) | critical | 2023-12-10 19:30 UTC | 2023-12-10 19:55 UTC | 25 min | resolved |
| [Global: Xero - Customers may be experiencing slowness](https://rewindex.com/company/xero/incidents/zntzvjfs7x52.md) | minor | 2023-12-17 23:11 UTC | 2023-12-18 01:47 UTC | 2.6 h | resolved |
| [Global: Hubdoc - Customers unable to publish documents](https://rewindex.com/company/xero/incidents/d93z0j51123g.md) | major | 2023-12-20 22:36 UTC | 2023-12-20 23:19 UTC | 43 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] IRD System Maintenance](https://rewindex.com/company/xero/incidents/r91wvrzn4q8z.md) | maintenance | 2023-12-07 07:00 UTC | 2023-12-07 08:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] HMRC system maintenance](https://rewindex.com/company/xero/incidents/n8n878ycc3fb.md) | maintenance | 2023-12-09 09:00 UTC | 2023-12-09 17:00 UTC | 8.0 h | resolved |
| [\[Scheduled\] Bank Feeds system maintenance](https://rewindex.com/company/xero/incidents/19rbh7vr9pjy.md) | maintenance | 2023-12-10 18:00 UTC | 2023-12-10 19:00 UTC | 1.0 h | resolved |

## Cite this

Xero posted 7 status incidents in December 2023 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2023/12
- Citation: Xero, “Xero in December 2023” (2023-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2023/12 (CC BY 4.0).
- Markdown link: `[Xero: Xero in December 2023 (2023-12-01)](https://rewindex.com/company/xero/2023/12)`


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Canonical: https://rewindex.com/company/xero/2023/12 · Markdown: https://rewindex.com/company/xero/2023/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:10.579Z