CompaniesXeroMonthly reportsJanuary 2024
Xero in January 2024: incidents, uptime and changes
Vendor-reported outage time 50 min, incident time 13 h 7 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Major 1 · Minor 8 · No impact listed 1
Major and critical incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Global: Reporting - Customers unable to access reporting in Xero | Critical | 21 min | resolved | 01-10 | |
| Global: Xero - Customers are unable to access the Navigation bar | Major | 29 min | resolved | 01-08 |
Other incidents 9
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Expenses - Some users are unable to create new expense claims | Minor | 27 min | resolved | 01-16 | |
| Global: Xero Central - Some customers are unable to raise cases | Minor | 49 min | resolved | 01-17 | |
| AU: AU Tax returns stuck in submitted state | Minor | 53 min | resolved | 01-18 | |
| Xero Billing - Payment details: Some users unable to update | No impact listed | 1.7 h | resolved | 01-22 | |
| Global: Xero - Some customers may be receiving errors messages | Minor | 37 min | resolved | 01-23 | |
| Customers may be experiencing errors and slowness across Xero | Minor | 57 min | resolved | 01-25 | |
| Global: Xero - Some customers may be experiencing errors and slowness across Xero | Minor | 30 min | resolved | 01-25 | |
| WorkflowMax: Some customers unable to use global search | Minor | 2.4 h | resolved | 01-30 | |
| Global: Reporting - some users are experiencing performance issues | Minor | 5.7 h | resolved | 01-31 |
Maintenance 1
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Cite this
Xero posted 11 status incidents in January 2024 (2 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Xero in January 2024
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/2024/01