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CompaniesXeroMonthly reportsFebruary 2024

Xero in February 2024: incidents, uptime and changes

17incidents posted
4labelled major or critical
99.31%free of major/critical
96.40%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 4 h 44 min, incident time 25 h 1 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 3 · Minor 11 · No impact listed 2

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
Global: Reports - Customers are unable to load ReportsCritical37 minresolved02-23
Global: XPM - Customers may experience a delay in receiving XPM email invitesMajor2.5 hresolved02-01
AU: AU Tax - Customers unable to access PLS/ELS ManagementMajor53 minresolved02-19
AU: XPM - Some customers are unable to login to XPMMajor47 minresolved02-26

Other incidents 13

IncidentImpactStartedDurationStatusDay
Global: Fixed Assets - Some users may experience performance issuesMinor4.0 hresolved02-02
Global: Fixed Assets - Errors when running depreciationMinor1.5 hresolved02-08
AU: BAS - Activity Statement IssuesMinor1.1 hresolved02-12
Xero HQ - changes to client access are delayedMinor6.4 hresolved02-14
Global: XPM & Xero HQ - Degraded PerformanceMinor2.1 hresolved02-15
Hubdoc - some customers currently experiencing issuesMinor1.6 hresolved02-16
Global: Xero Practice Manager - Performance issuesNo impact listed0 minresolved02-18
NZ and AU: Xero Tax - Customers may be experiencing intermittent errorsMinor2.1 hresolved02-22
Global: XPM - Customers may be unable to access XPMMinor1.1 hresolved02-22
Global: Invoicing - Some customers are experiencing errorsMinor28 minresolved02-27
NZ: XPM - Customers experiencing errors in XPMMinor1.3 hresolved02-27
Global: Files - Customers receiving errors when uploading/downloading filesNo impact listed0 minresolved02-27
Australia: AU Tax - Some users are unable to load Tax ReturnsMinor42 minresolved02-28

Maintenance 3

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Cite this

Xero posted 17 status incidents in February 2024 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Xero in February 2024
Vendor
Xero
Date
URL
https://rewindex.com/company/xero/2024/02

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