# Xero in January 2024: incidents, uptime and changes

> Xero in January 2024: 11 incidents on its status page (2 major or critical), 99.88% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2024/01
Last updated: 2024-02-01T00:00:00Z

- Incidents posted: 11 (major/critical: 2) · Maintenance: 1
- By vendor impact label: critical 1, major 1, minor 8, none 1
- Uptime (vendor-reported): 99.88% free of major/critical incidents, 98.23% free of any incident; outage time 50 min, incident time 13 h 7 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2023](https://rewindex.com/company/xero/2023/12.md) · Next: [February 2024](https://rewindex.com/company/xero/2024/02.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Global: Reporting - Customers unable to access reporting in Xero](https://rewindex.com/company/xero/incidents/j8hjmdymnvn2.md) | critical | 2024-01-10 02:40 UTC | 2024-01-10 03:01 UTC | 21 min | resolved |
| [Global: Xero - Customers are unable to access the Navigation bar](https://rewindex.com/company/xero/incidents/w6c88y44rj78.md) | major | 2024-01-08 04:08 UTC | 2024-01-08 04:37 UTC | 29 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Global: Xero - Customers are unable to access the Navigation bar](https://rewindex.com/company/xero/incidents/w6c88y44rj78.md) | major | 2024-01-08 04:08 UTC | 2024-01-08 04:37 UTC | 29 min | resolved |
| [Global: Reporting - Customers unable to access reporting in Xero](https://rewindex.com/company/xero/incidents/j8hjmdymnvn2.md) | critical | 2024-01-10 02:40 UTC | 2024-01-10 03:01 UTC | 21 min | resolved |
| [Expenses - Some users are unable to create new expense claims](https://rewindex.com/company/xero/incidents/5pwmfnxnvh23.md) | minor | 2024-01-16 01:48 UTC | 2024-01-16 02:15 UTC | 27 min | resolved |
| [Global: Xero Central - Some customers are unable to raise cases](https://rewindex.com/company/xero/incidents/sl6wvt8z27yc.md) | minor | 2024-01-17 01:43 UTC | 2024-01-17 02:32 UTC | 49 min | resolved |
| [AU: AU Tax returns stuck in submitted state](https://rewindex.com/company/xero/incidents/37g547kkk7tk.md) | minor | 2024-01-18 05:47 UTC | 2024-01-18 06:40 UTC | 53 min | resolved |
| [Xero Billing - Payment details: Some users unable to update](https://rewindex.com/company/xero/incidents/yjnltz6m6skd.md) | none | 2024-01-22 21:03 UTC | 2024-01-22 22:43 UTC | 1.7 h | resolved |
| [Global: Xero - Some customers may be receiving errors messages](https://rewindex.com/company/xero/incidents/5b9n1msrp1vn.md) | minor | 2024-01-23 22:32 UTC | 2024-01-23 23:09 UTC | 37 min | resolved |
| [Customers may be experiencing errors and slowness across Xero](https://rewindex.com/company/xero/incidents/thz6brbv9q03.md) | minor | 2024-01-25 03:11 UTC | 2024-01-25 04:08 UTC | 57 min | resolved |
| [Global: Xero - Some customers may be experiencing errors and slowness across Xero](https://rewindex.com/company/xero/incidents/sdhmcjx7d5qh.md) | minor | 2024-01-25 09:59 UTC | 2024-01-25 10:29 UTC | 30 min | resolved |
| [WorkflowMax: Some customers unable to use global search](https://rewindex.com/company/xero/incidents/w5r7qjzhmyh1.md) | minor | 2024-01-30 02:09 UTC | 2024-01-30 04:33 UTC | 2.4 h | resolved |
| [Global: Reporting - some users are experiencing performance issues](https://rewindex.com/company/xero/incidents/913kly8r5348.md) | minor | 2024-01-31 01:13 UTC | 2024-01-31 06:53 UTC | 5.7 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Hubdoc system maintenance](https://rewindex.com/company/xero/incidents/mhkb0v8fjxql.md) | maintenance | 2024-01-20 15:02 UTC | 2024-01-20 21:01 UTC | 6.0 h | resolved |

## Cite this

Xero posted 11 status incidents in January 2024 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2024/01
- Citation: Xero, “Xero in January 2024” (2024-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2024/01 (CC BY 4.0).
- Markdown link: `[Xero: Xero in January 2024 (2024-01-01)](https://rewindex.com/company/xero/2024/01)`


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Canonical: https://rewindex.com/company/xero/2024/01 · Markdown: https://rewindex.com/company/xero/2024/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:57:28.518Z