Outages by dayJanuary 18, 2024

Outages on January 18, 2024

UTC day 2024-01-18 (Jan 18, 2024, 00:00 to Jan 18, 2024, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

50incidents started

17labelled major or critical

32vendors with a new incident

15still open from earlier days

By vendor label: Critical 4 · Major 13 · Minor 20 · No impact listed 13 · 23 maintenance

Incidents started this day 50

Vendor	Incident	Impact	Started	Resolved	Status
Sentry	Issue page not loading and Event Ingestion delays	Critical	02:20	05:33 (3.2 h)	resolved
Jira	Jira Family is unavailable across shards	Critical	08:35	15:56 (7.3 h)	resolved
Bandwidth	US & Canada SMS/MMS Incident	Critical	14:21	15:25 (1.1 h)	resolved
Socket	Degraded Golang Analysis	Critical	20:55	Mar 1, 2024, 18:55 (43 d)	resolved
Maven Central	OSSRH is down	Major	01:15	02:01 (46 min)	resolved
Canva	Users of Focus Broadband are currently unable to access Canva.	Major	02:23	Jan 19, 2024, 01:48 (23 h)	resolved
Matillion	Our engineering teams are currently investigating an issue of Agent status "UNKNOWN"	Major	09:51	12:13 (2.4 h)	resolved
Lever	Hire inbox not accessible	Major	10:05	21:02 (11 h)	resolved
Maven Central	OSSRH is down	Major	11:38	11:47 (9 min)	resolved
Box	[Major] Customers may experience issues with Microsoft Office integration	Major	11:43	13:08 (1.4 h)	resolved
Maven Central	OSSRH is down	Major	11:49	11:55 (6 min)	resolved
Maven Central	OSSRH is down	Major	11:59	14:47 (2.8 h)	resolved
Contentful	[EU Region] Contentful Webhooks not triggering	Major	16:13	16:39 (26 min)	resolved
Optimizely	Search and Navigation - Performance issue EMEA Region	Major	18:38	Jan 19, 2024, 13:03 (18 h)	resolved
Confluent	Confluent Customers in Azure North Europe, experiencing availability issues.	Major	18:43	Jan 19, 2024, 01:57 (7.2 h)	resolved
Confluent	Customers in AWS eu-west-1 experiencing degraded availability	Major	20:11	Jan 19, 2024, 00:13 (4.0 h)	resolved
Confluent	Confluent Customers in Azure Central US, experiencing availability issues.	Major	22:52	Jan 19, 2024, 07:41 (8.8 h)	resolved
Twilio	Twilio Voice Call Failures	Minor	00:33	04:16 (3.7 h)	resolved
Twilio	Elevated 500 Errors For Twilio APIs	Minor	00:39	04:31 (3.9 h)	resolved
Twilio	MMS Delivery Failures To All Networks In Australia	Minor	01:57	05:56 (4.0 h)	resolved
Xero	AU: AU Tax returns stuck in submitted state	Minor	05:47	06:40 (53 min)	resolved
Vonage	Service Issue in Platform	Minor	09:52	15:32 (5.7 h)	resolved
Snyk	Snyk Learn availability is degraded	Minor	11:00	12:11 (1.2 h)	resolved
Typeform	Typeform Summary/Reports - Data aggregation delay.	Minor	11:18	13:00 (1.7 h)	resolved
Twilio	SMS Delivery Delays to Multiple Networks in Brazil	Minor	12:04	14:54 (2.8 h)	resolved
BigCommerce	Webhooks delay	Minor	14:12	17:32 (3.3 h)	resolved
Flagsmith	Increased error rates on the Edge API	Minor	14:40	15:50 (1.2 h)	postmortem
Lever	Candidates page not loading	Minor	15:44	21:01 (5.3 h)	resolved
Buildkite	Elevated Latency	Minor	16:53	19:12 (2.3 h)	resolved
Snowflake	Azure - East US 2 (Virginia): INC0100718	Minor	17:02	23:07 (6.1 h)	resolved
Scaleway	[S3] High PUT latencies on s3 in paris	Minor	17:40	18:04 (24 min)	resolved
Contentstack	Contentstack - Azure NA - Network Outage	Minor	19:47	Jan 19, 2024, 01:09 (5.4 h)	resolved
Twilio	Twilio TaskRouter Changing UTF8 Characters	Minor	21:59	Jan 19, 2024, 02:38 (4.7 h)	resolved
Elastic Cloud	Azure Central US Connectivity Issues	Minor	22:38	Jan 19, 2024, 05:19 (6.7 h)	resolved
Lattice	Lattice Service Disruption- Unable to Load Employee Profiles	Minor	22:56	23:17 (21 min)	resolved
Help Scout	Some users experiencing outbound email delivery failures	Minor	23:42	Jan 19, 2024, 00:11 (29 min)	resolved
Grafana Cloud	Ingesters Unexpectedly Restarting	Minor	23:47	Jan 19, 2024, 02:54 (3.1 h)	resolved
Twilio	On Call Engineers are Investigating Workflow Engine Issue	No impact listed	00:31	00:45 (14 min)	resolved
Twilio	On Call Engineers are Investigating An Issue With High Status Callback Rates	No impact listed	00:57	01:23 (26 min)	resolved
Discord	Partial outage of application commands	No impact listed	01:00	01:00 (0 min)	resolved
Coralogix	AP1 - Some customers on ap-south-1 (Mumbai) might experience issues or delays with seeing logs in Frequent Search tier (only)	No impact listed	07:13	08:02 (49 min)	resolved
Vonage	Video Media Server issue in EU-West datacenter	No impact listed	12:48	12:48 (0 min)	resolved
Wise	Issue with Instant payments	No impact listed	13:16	18:09 (4.9 h)	resolved
Bandwidth	Subscribe/Notify CNAM Product Incident	No impact listed	17:00	17:00 (0 min)	resolved
Harness	Customer Overview Page is slow to load and failing in certain instances	No impact listed	17:14	18:03 (49 min)	resolved
HubSpot	Notification links were blocked on the Chrome browser for some users	No impact listed	18:13	18:13 (0 min)	resolved
Twilio	Short Codes Payment Not Working	No impact listed	18:40	18:40 (0 min)	resolved
Elastic Cloud	Azure North Europe (Zone 3) Connectivity Issues	No impact listed	19:44	21:44 (2.0 h)	resolved
Twilio	Twilio Studio Affected	No impact listed	21:29	21:29 (0 min)	resolved
Twilio	Twilio Flex Affected	No impact listed	23:20	23:20 (0 min)	resolved

Still open from earlier days 15

Vendor	Incident	Impact	Started	Resolved	Status
MongoDB Atlas	Atlas operations and Cloud Manager metrics collection delayed	Critical	Jan 17, 2024, 08:33	14:08 (30 h)	resolved
Grafana Cloud	Grafana Database Upgrade	Major	Jan 17, 2024, 18:40	02:08 (7.5 h)	resolved
Linode (Akamai)	Connectivity Issue - Chicago	Minor	Jan 15, 2024, 03:34	04:25 (3 d)	resolved
Linode (Akamai)	Dallas - Intermittent Connectivity Issues	Minor	Jan 15, 2024, 19:11	Jan 19, 2024, 01:48 (3 d)	resolved
MongoDB Atlas	MongoDB Atlas: Cluster creation, deletion, and modification delayed	Minor	Jan 16, 2024, 18:03	00:05 (30 h)	resolved
Twilio	Failures With Branded Registrations	Minor	Jan 16, 2024, 19:00	18:46 (48 h)	resolved
Twilio	SMS Garbled Messages From Subset Verizon Numbers to Twilio Toll-Free Numbers	Minor	Jan 17, 2024, 04:20	Jan 26, 2024, 19:17 (10 d)	resolved
Sinch	Delivery Issue Brazil - Claro	Minor	Jan 17, 2024, 06:11	02:20 (20 h)	resolved
Twilio	SMS Delivery Delay and Failure to Telecel Network in Burkina Faso	Minor	Jan 17, 2024, 06:49	Jan 22, 2024, 17:25 (5 d)	resolved
Gorgias	Help Center Analytics data for Jan 16th and 17th is not accurate	Minor	Jan 17, 2024, 10:22	10:54 (25 h)	resolved
Sinch	Delivery Issue France - Orange France	Minor	Jan 17, 2024, 13:47	02:15 (12 h)	resolved
Scaleway	Instabilities on api.scaleway.com	Minor	Jan 17, 2024, 15:45	Jan 22, 2024, 12:13 (5 d)	resolved
Twilio	SMS Delivery Delays to Vodacom Network South Africa	Minor	Jan 17, 2024, 15:45	06:36 (15 h)	resolved
Twilio	Inbound Call Failures to Multiple Countries in Europe From a Subset of Twilio Phone Numbers	Minor	Jan 17, 2024, 22:01	08:19 (10 h)	resolved
Twilio	Whatsapp ISVs Blocked From Creating New Sender Requests	Minor	Jan 17, 2024, 22:28	01:45 (3.3 h)	resolved

Maintenance 23

Vendor	Incident	Impact	Started	Resolved	Status
Wiz	[Scheduled] Database upgrade - US 7, 33	Maintenance	00:00	01:01 (1.0 h)	resolved
Lever	[Scheduled] Scheduled Maintenance	Maintenance	01:01	Jan 20, 2024, 01:00 (48 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound tollfree SMS/MMS towards the US phone numbers	Maintenance	04:00	11:00 (7.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound tollfree SMS/MMS towards the US and Canada phone numbers	Maintenance	04:00	08:01 (4.0 h)	resolved
Sinch	[Scheduled] External Maintenance - Toll-Free Number Provider	Maintenance	04:00	08:01 (4.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - AT&T	Maintenance	04:00	11:00 (7.0 h)	resolved
Vonage	[Scheduled] USA SMS and MMS - Planned Maintenance affecting AT&T	Maintenance	04:00	11:00 (7.0 h)	resolved
Vonage	[Scheduled] USA SMS - Planned Maintenance affecting AT&T USA	Maintenance	04:00	11:00 (7.0 h)	resolved
Vonage	[Scheduled] USA & CA SMS, MMS - Planned maintenance affecting toll free numbers	Maintenance	04:00	08:01 (4.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll-Free MMS/SMS	Maintenance	04:01	11:00 (7.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - T-Mobile	Maintenance	04:01	12:02 (8.0 h)	resolved
Vonage	[Scheduled] USA SMS - Planned Maintenance affecting T-Mobile USA	Maintenance	04:01	12:02 (8.0 h)	resolved
Bandwidth	[Scheduled] SMS Messaging Maintenance - DFW	Maintenance	05:01	07:00 (2.0 h)	resolved
Twilio	[Scheduled] United States Voice Carrier Partner Maintenance	Maintenance	05:01	09:00 (4.0 h)	resolved
Scaleway	[Scheduled] [HOSTING] - Maintenance on pf1006	Maintenance	09:00	10:00 (1.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Outbound SMS/MMS towards the US phone numbers	Maintenance	10:00	12:01 (2.0 h)	resolved
Coralogix	[Scheduled] Coralogix Security Update	Maintenance	10:30	14:31 (4.0 h)	resolved
Sinch	[Scheduled] Routine Maintenance of WhatsApp Senders	Maintenance	13:00	15:00 (2.0 h)	resolved
Bandwidth	[Scheduled] Global Data Center Maintenance - Australia	Maintenance	13:01	18:01 (5.0 h)	resolved
Teleport	[Scheduled] Auth Server configuration changes for select tenants	Maintenance	16:00	18:01 (2.0 h)	resolved
Lever	[Scheduled] Scheduled Maintenance	Maintenance	18:01	Jan 20, 2024, 18:00 (48 h)	resolved
Sinch	[Scheduled] Routine Maintenance of WhatsApp Senders	Maintenance	19:00	21:00 (2.0 h)	resolved
Twilio	[Scheduled] United Kingdom Account Security Carrier Partner Maintenance - Vodafone	Maintenance	23:32	Jan 19, 2024, 06:01 (6.5 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Sentry, Jira, Bandwidth, Socket, Maven Central, Canva, Matillion, Lever, Box, Contentful, Optimizely, Confluent.

Cite this

50 vendor-reported incidents started on 2024-01-18 (UTC) across 32 vendors, 17 labelled major or critical by the vendor.

Title: Outages on January 18, 2024
Vendor: Rewindex daily outage roundup
Date: 2024-01-18 00:00 UTC
URL: https://rewindex.com/outages/2024-01-18

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