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CompaniesHelp ScoutIncidents

Help Scout: Some users experiencing outbound email delivery failures

MinorStatus: resolvedStarted Resolved (29 min)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    Our engineers identified the root of the problem preventing some outbound emails from being delivered. Everything should be back up and running as expected now. If you received any bounce notifications, you can resend those emails now. Apologies for the disruption!

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2024-01-18 23:42 UTC, resolved after 29 min, 1 update(s).

Title
Some users experiencing outbound email delivery failures
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/tnlgb3z33xnf

Help Scout profileRecent Help Scout incidentsAll outages on January 18, 2024Help Scout in January 2024MarkdownJSON