# Help Scout: Some users experiencing outbound email delivery failures

> Help Scout status incident “Some users experiencing outbound email delivery failures” on 2024-01-18: impact minor (vendor’s label), 29 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/tnlgb3z33xnf
Last updated: 2024-01-19T00:11:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-01-18 23:42 UTC · Resolved: 2024-01-19 00:11 UTC · Duration: 29 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/tnlgb3z33xnf](https://status.helpscout.com/incidents/tnlgb3z33xnf)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-01-19 00:11 UTC: Our engineers identified the root of the problem preventing some outbound emails from being delivered. Everything should be back up and running as expected now. If you received any bounce notifications, you can resend those emails now. Apologies for the disruption!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2024-01-18 23:42 UTC, resolved after 29 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/tnlgb3z33xnf
- Citation: Help Scout, “Some users experiencing outbound email delivery failures” (2024-01-18 23:42 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/tnlgb3z33xnf (CC BY 4.0).
- Markdown link: `[Help Scout: Some users experiencing outbound email delivery failures (2024-01-18)](https://rewindex.com/company/help-scout/incidents/tnlgb3z33xnf)`


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Canonical: https://rewindex.com/company/help-scout/incidents/tnlgb3z33xnf · Markdown: https://rewindex.com/company/help-scout/incidents/tnlgb3z33xnf.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/tnlgb3z33xnf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:03:07.697Z