Outages by dayJanuary 10, 2024

Outages on January 10, 2024

UTC day 2024-01-10 (Jan 10, 2024, 00:00 to Jan 10, 2024, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

32incidents started

6labelled major or critical

27vendors with a new incident

11still open from earlier days

By vendor label: Critical 3 · Major 3 · Minor 21 · No impact listed 5 · 15 maintenance

Incidents started this day 32

Vendor	Incident	Impact	Started	Resolved	Status
Xero	Global: Reporting - Customers unable to access reporting in Xero	Critical	02:40	03:01 (21 min)	resolved
MongoDB Atlas	MongoDB Charts: Charts failing to load	Critical	21:15	23:16 (2.0 h)	resolved
Gusto	We are currently experiencing higher than normal call volume. During this time, please leverage help center for support.	Critical	23:02	Jan 11, 2024, 01:01 (2.0 h)	resolved
MongoDB Atlas	MongoDB Atlas App Services and Device Sync APIs refusing connections in us-west-2 (AWS)	Major	03:46	14:26 (11 h)	resolved
Greenhouse	Intermittent connectivity issues	Major	15:57	Jan 11, 2024, 21:52 (30 h)	resolved
DigitalOcean	Global Networking	Major	20:59	Jan 11, 2024, 00:18 (3.3 h)	resolved
Teleport	Access Graph Service Unavailable	Minor	00:11	03:34 (3.4 h)	resolved
Cloudinary	Delays in processing of requests using the Perception Point addon	Minor	03:02	08:42 (5.7 h)	resolved
Sinch	Delivery issue - Multiple Destinations	Minor	04:28	10:48 (6.3 h)	resolved
Sinch	Delivery Issue Reunion - Orange	Minor	06:42	10:42 (4.0 h)	resolved
Grafana Cloud	Incorrect query results may be returned for quantile_over_time queries	Minor	10:03	12:17 (2.2 h)	resolved
Sinch	Delivery Issue United Kingdom - Vodafone	Minor	10:14	16:03 (5.8 h)	resolved
Vonage	France SMS - Delivery degradation towards Bouygues Network	Minor	10:16	12:56 (2.7 h)	resolved
Twilio	SMS Delivery Delays to Multiple Networks in South Africa Over a Subset of Long Codes	Minor	13:28	16:26 (3.0 h)	resolved
Contentful	Errors in Contentful WebApp	Minor	15:30	15:30 (0 min)	resolved
Dropbox	Paper may not be working as expected	Minor	17:29	18:39 (1.2 h)	resolved
Twilio	Call Failures to Claro Mobile Subscribers in Puerto Rico	Minor	17:43	Jan 11, 2024, 04:59 (11 h)	resolved
Iterable	Degraded performance on C16	Minor	17:57	Jan 11, 2024, 19:28 (26 h)	resolved
Render	Some Databases Slow to Create or Update	Minor	19:52	20:29 (37 min)	resolved
Pinecone	Some customers seeing issues performing index operations	Minor	20:08	Jan 11, 2024, 19:31 (23 h)	resolved
Lever	LTI Delayed refresh	Minor	20:17	21:19 (1.0 h)	resolved
Mixpanel	Temporary ID Merge and Ingestion Delay	Minor	20:48	Jan 11, 2024, 01:39 (4.8 h)	resolved
LiveKit	Datacenter networking disruption	Minor	21:06	22:32 (1.4 h)	resolved
Smartsheet	Some Dashboard Widgets unavailable	Minor	22:14	Jan 11, 2024, 00:15 (2.0 h)	resolved
Twilio	SMS Delivery Delays to Tigo Network in Chad	Minor	22:22	Jan 11, 2024, 07:07 (8.8 h)	resolved
Bandwidth	Bandwidth Dashboard - E911 Incident	Minor	22:31	23:47 (1.3 h)	resolved
Jira	The limited number of Jira sites were not receiving comment_updated webhooks	Minor	23:00	23:00 (0 min)	resolved
Heap	Heap Connect Sync Delays	No impact listed	01:11	05:53 (4.7 h)	resolved
Canva	Some users of the Deutsche Telekom ISP may encounter issues when accessing Canva	No impact listed	08:43	Mar 4, 2024, 04:37 (54 d)	resolved
Akamai	Edge Delivery issues	No impact listed	15:37	15:37 (0 min)	resolved
ActiveCampaign	Segmentation Advanced Search Outage	No impact listed	16:15	16:45 (30 min)	resolved
Airtable	Increased error rates	No impact listed	22:31	23:25 (54 min)	resolved

Still open from earlier days 11

Vendor	Incident	Impact	Started	Resolved	Status
Linode (Akamai)	Service Issue - Object Storage	Critical	Jan 5, 2024, 20:32	Jan 19, 2024, 06:24 (13 d)	resolved
Scaleway	[AMS1/WAW3/AMS3] Debian and Ubuntu images aren't available	Major	Jan 8, 2024, 07:00	Jan 19, 2024, 12:06 (11 d)	resolved
Temporal Cloud	Some customers in us-west-2 may experience elevated API latencies	Major	Jan 9, 2024, 22:40	01:35 (2.9 h)	resolved
Sinch	Flashcall Degradation - Indonesia	Minor	Jan 3, 2024, 19:25	Feb 1, 2024, 17:15 (29 d)	resolved
Twilio	SMS Delivery Delays to Multiple Networks in Brazil	Minor	Jan 9, 2024, 17:05	00:40 (7.6 h)	resolved
Typeform	Typeform Summary/Reports - Data aggregation delay	Minor	Jan 9, 2024, 17:10	Jan 12, 2024, 23:15 (3 d)	resolved
Twilio	SMS Delivery Delays to Appalachian Wireless Network in the US	Minor	Jan 9, 2024, 17:41	00:38 (7.0 h)	resolved
LaunchDarkly	Elevated error rate and latency for account usage charts	Minor	Jan 9, 2024, 19:29	Jan 13, 2024, 08:46 (4 d)	resolved
Confluence	Delayed SCIM provisioning syncs of users and groups from Identity Providers	Minor	Jan 9, 2024, 22:03	Jan 12, 2024, 17:13 (3 d)	resolved
Jira	Delayed SCIM provisioning syncs of users and groups from Identity Providers	Minor	Jan 9, 2024, 22:03	Jan 12, 2024, 17:13 (3 d)	resolved
Twilio	5xx Errors for Calls Fetches and Deletes	Minor	Jan 9, 2024, 22:28	00:07 (1.6 h)	resolved

Maintenance 15

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	[Scheduled] Messaging Maintenance - MMS/SMS	Maintenance	04:02	Jan 11, 2024, 11:02 (31 h)	resolved
Twilio	[Scheduled] US, Canada and Puerto Rico Carrier Partner Maintenance	Maintenance	04:02	Jan 11, 2024, 11:02 (31 h)	resolved
Bandwidth	[Scheduled] Bandwidth 2024 Telephone Number Lookup Certificate Update	Maintenance	05:00	06:00 (1.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	05:01	11:01 (6.0 h)	resolved
Sinch	[Scheduled] Sinch Scheduled Maintenance - EU3 Site	Maintenance	06:53	07:00 (7 min)	resolved
Sinch	[Scheduled] Conversation API Routine Maintenance - EU	Maintenance	08:00	09:00 (1.0 h)	resolved
Sinch	[Scheduled] Conversation API Routine Maintenance - US	Maintenance	09:00	10:00 (1.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound SMS/MMS towards the US and Canada phone numbers	Maintenance	12:30	Jan 11, 2024, 11:02 (23 h)	resolved
Sinch	[Scheduled] Routine Maintenance of WhatsApp Senders	Maintenance	13:00	15:03 (2.0 h)	resolved
Teleport	[Scheduled] Auth Server configuration changes for select tenants	Maintenance	16:01	18:00 (2.0 h)	resolved
DNSimple	[Scheduled] System upgrades in Sydney (SYD) datacenter	Maintenance	16:02	17:01 (59 min)	resolved
Sinch	[Scheduled] Routine Maintenance of WhatsApp Senders	Maintenance	19:00	21:00 (2.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Tele2	Maintenance	20:00	Feb 1, 2024, 00:00 (21 d)	resolved
Vonage	[Scheduled] Russia SMS - Planned maintenance affecting Tele2	Maintenance	20:00	Jan 11, 2024, 00:00 (4.0 h)	resolved
Twilio	[Scheduled] Norway SMS Carrier Maintenance - Telia (NetCom)	Maintenance	22:45	23:45 (1.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Xero, MongoDB Atlas, Gusto, Greenhouse, DigitalOcean, Teleport, Cloudinary, Sinch, Grafana Cloud, Vonage, Twilio, Contentful.

Cite this

32 vendor-reported incidents started on 2024-01-10 (UTC) across 27 vendors, 6 labelled major or critical by the vendor.

Title: Outages on January 10, 2024
Vendor: Rewindex daily outage roundup
Date: 2024-01-10 00:00 UTC
URL: https://rewindex.com/outages/2024-01-10

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