Outages by dayJanuary 11, 2024

Outages on January 11, 2024

UTC day 2024-01-11 (Jan 11, 2024, 00:00 to Jan 11, 2024, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

31incidents started

6labelled major or critical

19vendors with a new incident

16still open from earlier days

By vendor label: Critical 2 · Major 4 · Minor 18 · No impact listed 7 · 16 maintenance

Incidents started this day 31

Vendor	Incident	Impact	Started	Resolved	Status
Matillion	DPC - Cannot create or read secrets in region EU1	Critical	13:08	16:28 (3.3 h)	resolved
Confluent	Confluent Cloud Metrics API is currently experiencing elevated error rates.	Critical	14:43	18:58 (4.3 h)	resolved
ngrok	Agent connection failures in US	Major	12:24	15:39 (3.3 h)	resolved
Matillion	Matillion Data Load User interface unavailable	Major	13:43	13:48 (5 min)	resolved
Dropbox	DocSend was down for some users	Major	19:47	19:47 (0 min)	resolved
Grafana Cloud	Loki read outage	Major	23:40	23:49 (9 min)	resolved
Heap	Heap Connect Sync Delays	Minor	00:19	05:14 (4.9 h)	resolved
Twilio	SMS Delivery Delays and Failures to Telikom Network in Papua New Guinea	Minor	00:48	07:02 (6.2 h)	resolved
Webflow	Issues logging into Webflow account using Google Sign In	Minor	00:55	02:14 (1.3 h)	resolved
Sinch	Delivery Issue Chile - Nextel	Minor	05:32	07:18 (1.8 h)	resolved
Vonage	Chile SMS - Delivery Degradation towards Nextel	Minor	05:42	08:23 (2.7 h)	resolved
Twilio	Elevated Rate of HTTP 500 Errors During Accept Invites for Incoming Tasks in Flex Agent Desktop	Minor	05:47	07:47 (2.0 h)	resolved
Vonage	USA SMS - Delivery degradation affecting "US Cellular"	Minor	06:49	08:21 (1.5 h)	resolved
Sinch	Delivery Issue United States - US Cellular	Minor	07:32	09:53 (2.4 h)	resolved
Twilio	Trial Phone Numbers Provisioning Impacted During Signup	Minor	07:43	10:22 (2.6 h)	resolved
Sinch	Whatsapp template create/update degradation	Minor	08:31	08:52 (21 min)	resolved
Twilio	SMS Delivery Delays to Proximus Mobility Network in the United States of America	Minor	10:14	15:43 (5.5 h)	resolved
Twilio	Migrated Legacy WhatsApp Templates Present in Content Templates	Minor	16:22	17:59 (1.6 h)	resolved
Twilio	Issue Purchasing Phone Numbers	Minor	16:29	20:33 (4.1 h)	resolved
Pinecone	Scale Index Operations Failing in Some Environments	Minor	16:43	17:06 (23 min)	resolved
MessageBird (Bird)	Engagement Platform Inbox is intermittently failing to accept incoming email messages	Minor	16:46	19:13 (2.5 h)	resolved
Render	Degraded Postgres and Redis in Singapore	Minor	18:09	19:50 (1.7 h)	resolved
Sentry	discover/profiling homepage events not displaying.	Minor	19:25	19:45 (20 min)	resolved
Twilio	Issue with OTP Codes not Sent to Customers Registering for A2P Sole Prop Brands	Minor	23:05	Jan 12, 2024, 01:51 (2.8 h)	resolved
Hex	Unable to load Hex	No impact listed	04:12	04:19 (7 min)	resolved
FullStory	Server Event Processing Issue	No impact listed	05:00	05:00 (0 min)	resolved
New Relic	Alerts Irregularities in the EU Region	No impact listed	07:30	07:30 (0 min)	resolved
Twilio	Billing Services, Account Actions and Phone Numbers Impacted	No impact listed	13:19	14:22 (1.1 h)	resolved
Klaviyo	Issue with Klaviyo Login	No impact listed	20:43	Jan 12, 2024, 21:26 (25 h)	resolved
Twilio	Delayed Queues in Messaging-rate queue-apps	No impact listed	22:30	22:38 (8 min)	resolved
Discord	Issues with sending and receiving direct messages	No impact listed	22:38	Jan 12, 2024, 00:29 (1.9 h)	resolved

Still open from earlier days 16

Vendor	Incident	Impact	Started	Resolved	Status
Linode (Akamai)	Service Issue - Object Storage	Critical	Jan 5, 2024, 20:32	Jan 19, 2024, 06:24 (13 d)	resolved
Gusto	We are currently experiencing higher than normal call volume. During this time, please leverage help center for support.	Critical	Jan 10, 2024, 23:02	01:01 (2.0 h)	resolved
Scaleway	[AMS1/WAW3/AMS3] Debian and Ubuntu images aren't available	Major	Jan 8, 2024, 07:00	Jan 19, 2024, 12:06 (11 d)	resolved
Greenhouse	Intermittent connectivity issues	Major	Jan 10, 2024, 15:57	21:52 (30 h)	resolved
DigitalOcean	Global Networking	Major	Jan 10, 2024, 20:59	00:18 (3.3 h)	resolved
Typeform	Typeform Summary/Reports - Data aggregation delay	Minor	Jan 9, 2024, 17:10	Jan 12, 2024, 23:15 (3 d)	resolved
LaunchDarkly	Elevated error rate and latency for account usage charts	Minor	Jan 9, 2024, 19:29	Jan 13, 2024, 08:46 (4 d)	resolved
Confluence	Delayed SCIM provisioning syncs of users and groups from Identity Providers	Minor	Jan 9, 2024, 22:03	Jan 12, 2024, 17:13 (3 d)	resolved
Jira	Delayed SCIM provisioning syncs of users and groups from Identity Providers	Minor	Jan 9, 2024, 22:03	Jan 12, 2024, 17:13 (3 d)	resolved
Twilio	Call Failures to Claro Mobile Subscribers in Puerto Rico	Minor	Jan 10, 2024, 17:43	04:59 (11 h)	resolved
Iterable	Degraded performance on C16	Minor	Jan 10, 2024, 17:57	19:28 (26 h)	resolved
Pinecone	Some customers seeing issues performing index operations	Minor	Jan 10, 2024, 20:08	19:31 (23 h)	resolved
Mixpanel	Temporary ID Merge and Ingestion Delay	Minor	Jan 10, 2024, 20:48	01:39 (4.8 h)	resolved
Smartsheet	Some Dashboard Widgets unavailable	Minor	Jan 10, 2024, 22:14	00:15 (2.0 h)	resolved
Twilio	SMS Delivery Delays to Tigo Network in Chad	Minor	Jan 10, 2024, 22:22	07:07 (8.8 h)	resolved
Canva	Some users of the Deutsche Telekom ISP may encounter issues when accessing Canva	No impact listed	Jan 10, 2024, 08:43	Mar 4, 2024, 04:37 (54 d)	resolved

Maintenance 16

Vendor	Incident	Impact	Started	Resolved	Status
FullStory	[Scheduled] Scheduled Maintenance	Maintenance	00:00	02:00 (2.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound tollfree SMS/MMS towards the US and Canada phone numbers	Maintenance	04:00	08:00 (4.0 h)	resolved
Sinch	[Scheduled] External Maintenance - Toll-Free Number Provider	Maintenance	04:00	08:00 (4.0 h)	resolved
Linode (Akamai)	[Scheduled] Scheduled Network Maintenance - US-East (Newark)	Maintenance	04:00	08:00 (4.0 h)	resolved
Vonage	[Scheduled] USA & CA SMS, MMS - Planned maintenance affecting toll free numbers	Maintenance	04:00	08:00 (4.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - US Cellular	Maintenance	05:30	11:30 (6.0 h)	resolved
Vonage	[Scheduled] USA SMS - Planned Maintenance affecting US-Cellular Networks	Maintenance	05:30	11:30 (6.0 h)	resolved
Vonage	[Scheduled] USA SMS - Planned Maintenance affecting US-Cellular Networks	Maintenance	05:30	11:30 (6.0 h)	resolved
Sinch	[Scheduled] DI MMS 365 - MM4 \| Operator Services \| Application Maintenance \| PCR Number#PCRSDI-10885	Maintenance	07:00	10:17 (3.3 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound SMS/MMS towards the US and Canada phone numbers	Maintenance	13:00	Jan 12, 2024, 11:00 (22 h)	resolved
Sinch	[Scheduled] Routine Maintenance of WhatsApp Senders	Maintenance	13:00	15:00 (2.0 h)	resolved
Twilio	[Scheduled] Malaysia SMS Carrier Maintenance - Maxis	Maintenance	16:00	20:32 (4.5 h)	resolved
Vonage	[Scheduled] Malaysia SMS - Planned Maintenance affecting Maxis	Maintenance	16:00	20:32 (4.5 h)	resolved
Twilio	[Scheduled] Cambodia SMS Carrier Maintenance - Metfone	Maintenance	17:00	21:00 (4.0 h)	resolved
Sinch	[Scheduled] Routine Maintenance of WhatsApp Senders	Maintenance	19:01	21:00 (2.0 h)	resolved
Twilio	[Scheduled] United Kingdom Account Security Carrier Partner Maintenance - Vodafone	Maintenance	23:31	Jan 12, 2024, 06:01 (6.5 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Matillion, Confluent, ngrok, Dropbox, Grafana Cloud, Heap, Twilio, Webflow, Sinch, Vonage, Pinecone, MessageBird (Bird).

Cite this

31 vendor-reported incidents started on 2024-01-11 (UTC) across 19 vendors, 6 labelled major or critical by the vendor.

Title: Outages on January 11, 2024
Vendor: Rewindex daily outage roundup
Date: 2024-01-11 00:00 UTC
URL: https://rewindex.com/outages/2024-01-11

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