# Xero in November 2023: incidents, uptime and changes

> Xero in November 2023: 17 incidents on its status page (9 major or critical), 97.88% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2023/11
Last updated: 2023-12-01T00:00:00Z

- Incidents posted: 17 (major/critical: 9) · Maintenance: 1
- By vendor impact label: critical 4, major 5, minor 5, none 3
- Uptime (vendor-reported): 97.88% free of major/critical incidents, 97.09% free of any incident; outage time 15 h 15 min, incident time 20 h 55 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2023](https://rewindex.com/company/xero/2023/10.md) · Next: [December 2023](https://rewindex.com/company/xero/2023/12.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Global: Xero App Store - Currently unavailable](https://rewindex.com/company/xero/incidents/v9729zhtbqdj.md) | critical | 2023-11-15 01:18 UTC | 2023-11-15 01:57 UTC | 39 min | resolved |
| [Global: Multiple products in Xero experiencing issues](https://rewindex.com/company/xero/incidents/8dhn3f3tnvss.md) | critical | 2023-11-20 03:37 UTC | 2023-11-20 05:31 UTC | 1.9 h | resolved |
| [Global: Some customers are unable to access Bills and Invoices in Xero](https://rewindex.com/company/xero/incidents/2ln04xq727jq.md) | critical | 2023-11-20 04:13 UTC | 2023-11-20 06:44 UTC | 2.5 h | resolved |
| [Global: Invoicing - Customers unable to access invoicing](https://rewindex.com/company/xero/incidents/9zxv3s5fsb7y.md) | critical | 2023-11-30 02:59 UTC | 2023-11-30 05:43 UTC | 2.7 h | resolved |
| [AU: Timesheets - Employees are unable to access Timesheets on the Web.](https://rewindex.com/company/xero/incidents/7yqd6lpwjgmr.md) | major | 2023-11-16 10:23 UTC | 2023-11-16 11:54 UTC | 1.5 h | resolved |
| [Global: Xero - Some customers are unable to raise support cases](https://rewindex.com/company/xero/incidents/t9nb70ckt96z.md) | major | 2023-11-21 21:56 UTC | 2023-11-21 23:38 UTC | 1.7 h | resolved |
| [Global: XPM - Customers are unable to create a job](https://rewindex.com/company/xero/incidents/fn0hqxnc47qs.md) | major | 2023-11-23 20:08 UTC | 2023-11-23 23:07 UTC | 3.0 h | resolved |
| [Xero Practice Manager - Some users unable to access](https://rewindex.com/company/xero/incidents/1nltplkbppvs.md) | major | 2023-11-24 00:10 UTC | 2023-11-24 00:24 UTC | 14 min | resolved |
| [Global: Payroll - Some customers are experiencing intermittent errors](https://rewindex.com/company/xero/incidents/64vwl2j6wvpf.md) | major | 2023-11-28 21:34 UTC | 2023-11-28 23:53 UTC | 2.3 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Global: Hubdoc - emailed document delays](https://rewindex.com/company/xero/incidents/zvqb1wzgmj3m.md) | none | 2023-11-02 20:32 UTC | 2023-11-02 20:32 UTC | 0 min | resolved |
| [Global: XPM - Customers may be experiencing delays with actions performed](https://rewindex.com/company/xero/incidents/kc26jsqc5t37.md) | minor | 2023-11-08 23:37 UTC | 2023-11-09 00:06 UTC | 29 min | resolved |
| [Global: Bills - Some customers were unable to access bills](https://rewindex.com/company/xero/incidents/9skmyyc5pfgd.md) | none | 2023-11-13 21:15 UTC | 2023-11-13 21:15 UTC | 0 min | resolved |
| [NZ/UK Payroll - Pay History report not loading](https://rewindex.com/company/xero/incidents/ccbp9sr1gzr6.md) | none | 2023-11-14 00:47 UTC | 2023-11-14 05:55 UTC | 5.1 h | resolved |
| [Global: Xero App Store - Currently unavailable](https://rewindex.com/company/xero/incidents/v9729zhtbqdj.md) | critical | 2023-11-15 01:18 UTC | 2023-11-15 01:57 UTC | 39 min | resolved |
| [Global: Xero - Customers may be experiencing slowness in Xero](https://rewindex.com/company/xero/incidents/72j658ck4fgf.md) | minor | 2023-11-16 03:17 UTC | 2023-11-16 04:30 UTC | 1.2 h | resolved |
| [AU: Timesheets - Employees are unable to access Timesheets on the Web.](https://rewindex.com/company/xero/incidents/7yqd6lpwjgmr.md) | major | 2023-11-16 10:23 UTC | 2023-11-16 11:54 UTC | 1.5 h | resolved |
| [Global: Xero - Customers are experiencing latency in Xero](https://rewindex.com/company/xero/incidents/h5vzxm7lkzwq.md) | minor | 2023-11-17 01:57 UTC | 2023-11-17 03:07 UTC | 1.2 h | resolved |
| [Global: Multiple products in Xero experiencing issues](https://rewindex.com/company/xero/incidents/8dhn3f3tnvss.md) | critical | 2023-11-20 03:37 UTC | 2023-11-20 05:31 UTC | 1.9 h | resolved |
| [Global: Some customers are unable to access Bills and Invoices in Xero](https://rewindex.com/company/xero/incidents/2ln04xq727jq.md) | critical | 2023-11-20 04:13 UTC | 2023-11-20 06:44 UTC | 2.5 h | resolved |
| [Global: Contacts - Some users are unable to create a new contact in Xero](https://rewindex.com/company/xero/incidents/tr5cy4s7nys8.md) | minor | 2023-11-21 01:56 UTC | 2023-11-21 04:21 UTC | 2.4 h | resolved |
| [Global: Xero - Some customers are unable to raise support cases](https://rewindex.com/company/xero/incidents/t9nb70ckt96z.md) | major | 2023-11-21 21:56 UTC | 2023-11-21 23:38 UTC | 1.7 h | resolved |
| [Global: XPM - Customers are unable to create a job](https://rewindex.com/company/xero/incidents/fn0hqxnc47qs.md) | major | 2023-11-23 20:08 UTC | 2023-11-23 23:07 UTC | 3.0 h | resolved |
| [Xero Practice Manager - Some users unable to access](https://rewindex.com/company/xero/incidents/1nltplkbppvs.md) | major | 2023-11-24 00:10 UTC | 2023-11-24 00:24 UTC | 14 min | resolved |
| [Xero HQ - 'Go to Xero' button unavailable for some customers](https://rewindex.com/company/xero/incidents/39ctxvpjh20g.md) | minor | 2023-11-28 13:12 UTC | 2023-11-28 13:35 UTC | 23 min | resolved |
| [Global: Payroll - Some customers are experiencing intermittent errors](https://rewindex.com/company/xero/incidents/64vwl2j6wvpf.md) | major | 2023-11-28 21:34 UTC | 2023-11-28 23:53 UTC | 2.3 h | resolved |
| [Global: Invoicing - Customers unable to access invoicing](https://rewindex.com/company/xero/incidents/9zxv3s5fsb7y.md) | critical | 2023-11-30 02:59 UTC | 2023-11-30 05:43 UTC | 2.7 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] HMRC system maintenance (VAT)](https://rewindex.com/company/xero/incidents/8y2tt4ym3l2q.md) | maintenance | 2023-11-19 07:00 UTC | 2023-11-19 22:30 UTC | 16 h | resolved |

## Cite this

Xero posted 17 status incidents in November 2023 (9 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2023/11
- Citation: Xero, “Xero in November 2023” (2023-11-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2023/11 (CC BY 4.0).
- Markdown link: `[Xero: Xero in November 2023 (2023-11-01)](https://rewindex.com/company/xero/2023/11)`


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Canonical: https://rewindex.com/company/xero/2023/11 · Markdown: https://rewindex.com/company/xero/2023/11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:16.902Z