# Xero in October 2023: incidents, uptime and changes > Xero in October 2023: 17 incidents on its status page (8 major or critical), 94.97% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages. Canonical: https://rewindex.com/company/xero/2023/10 Last updated: 2023-11-01T00:00:00Z - Incidents posted: 17 (major/critical: 8) · Maintenance: 1 - By vendor impact label: critical 3, major 5, minor 7, none 2 - Uptime (vendor-reported): 94.97% free of major/critical incidents, 93.63% free of any incident; outage time 37 h 23 min, incident time 47 h 22 min - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [September 2023](https://rewindex.com/company/xero/2023/09.md) · Next: [November 2023](https://rewindex.com/company/xero/2023/11.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Global: XPM - customers receiving 'Sorry, something went wrong' error](https://rewindex.com/company/xero/incidents/k3y6py4q9h6n.md) | critical | 2023-10-01 01:37 UTC | 2023-10-01 06:06 UTC | 4.5 h | resolved | | [Xero Accounting app - Customers can't access Xero Accounting App](https://rewindex.com/company/xero/incidents/bjqd4wrp695k.md) | critical | 2023-10-05 02:19 UTC | 2023-10-05 05:01 UTC | 2.7 h | resolved | | [Global: XPM - Users unable to access the navigation bar](https://rewindex.com/company/xero/incidents/n2hwvlrb7jlh.md) | critical | 2023-10-16 01:24 UTC | 2023-10-16 02:09 UTC | 45 min | resolved | | [Global: XPM - Job Manager is not working](https://rewindex.com/company/xero/incidents/sjdvgs9h12gb.md) | major | 2023-10-03 02:22 UTC | 2023-10-03 03:04 UTC | 42 min | resolved | | [NZ: IRD - Customers are experiencing issues with payroll, GST and annual tax.](https://rewindex.com/company/xero/incidents/3n4f7hypflzk.md) | major | 2023-10-10 19:56 UTC | 2023-10-10 20:47 UTC | 51 min | resolved | | [Payroll Timesheets - Customers are unable to load Timesheets](https://rewindex.com/company/xero/incidents/bprytnr3v35d.md) | major | 2023-10-19 03:32 UTC | 2023-10-19 05:21 UTC | 1.8 h | resolved | | [NZ: XPM - Duplicate tax assessments](https://rewindex.com/company/xero/incidents/hyhzgg56cg7w.md) | major | 2023-10-24 22:51 UTC | 2023-10-26 00:56 UTC | 26 h | resolved | | [Global: Xero Tax - Users cannot request e-signature](https://rewindex.com/company/xero/incidents/jszp2c3wcjzx.md) | major | 2023-10-24 23:04 UTC | 2023-10-24 23:31 UTC | 27 min | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Global: XPM - customers receiving 'Sorry, something went wrong' error](https://rewindex.com/company/xero/incidents/k3y6py4q9h6n.md) | critical | 2023-10-01 01:37 UTC | 2023-10-01 06:06 UTC | 4.5 h | resolved | | [Global: Navigation menu - Some customers may be experiencing issues navigating in Xero](https://rewindex.com/company/xero/incidents/lhbpgr9qkjqw.md) | minor | 2023-10-01 21:08 UTC | 2023-10-01 21:42 UTC | 34 min | resolved | | [South Africa: Errors when logging in to Xero](https://rewindex.com/company/xero/incidents/plrsfl12zp3m.md) | minor | 2023-10-02 14:27 UTC | 2023-10-02 16:16 UTC | 1.8 h | resolved | | [Global: Products and Services - Some users may be experiencing issues](https://rewindex.com/company/xero/incidents/37fhtn6fpx2j.md) | minor | 2023-10-02 23:17 UTC | 2023-10-03 01:01 UTC | 1.7 h | resolved | | [Global: XPM - Job Manager is not working](https://rewindex.com/company/xero/incidents/sjdvgs9h12gb.md) | major | 2023-10-03 02:22 UTC | 2023-10-03 03:04 UTC | 42 min | resolved | | [AU: Xero Tax - Status not updating once document is signed](https://rewindex.com/company/xero/incidents/z2ncxk5lqpww.md) | minor | 2023-10-05 00:48 UTC | 2023-10-05 04:15 UTC | 3.5 h | resolved | | [Xero Accounting app - Customers can't access Xero Accounting App](https://rewindex.com/company/xero/incidents/bjqd4wrp695k.md) | critical | 2023-10-05 02:19 UTC | 2023-10-05 05:01 UTC | 2.7 h | resolved | | [Xero - customers experiencing general slowness across Xero platform](https://rewindex.com/company/xero/incidents/f913sp0jb28d.md) | minor | 2023-10-08 23:17 UTC | 2023-10-09 00:18 UTC | 1.0 h | resolved | | [NZ: IRD - Customers are experiencing issues with payroll, GST and annual tax.](https://rewindex.com/company/xero/incidents/3n4f7hypflzk.md) | major | 2023-10-10 19:56 UTC | 2023-10-10 20:47 UTC | 51 min | resolved | | [Global: Some customers unable to switch organisations](https://rewindex.com/company/xero/incidents/t7mrhsyzqv5s.md) | minor | 2023-10-12 00:28 UTC | 2023-10-12 01:34 UTC | 1.1 h | resolved | | [Global: XPM - Users unable to access the navigation bar](https://rewindex.com/company/xero/incidents/n2hwvlrb7jlh.md) | critical | 2023-10-16 01:24 UTC | 2023-10-16 02:09 UTC | 45 min | resolved | | [Payroll Timesheets - Customers are unable to load Timesheets](https://rewindex.com/company/xero/incidents/bprytnr3v35d.md) | major | 2023-10-19 03:32 UTC | 2023-10-19 05:21 UTC | 1.8 h | resolved | | [NZ: XPM - Duplicate tax assessments](https://rewindex.com/company/xero/incidents/hyhzgg56cg7w.md) | major | 2023-10-24 22:51 UTC | 2023-10-26 00:56 UTC | 26 h | resolved | | [Global: Xero Tax - Users cannot request e-signature](https://rewindex.com/company/xero/incidents/jszp2c3wcjzx.md) | major | 2023-10-24 23:04 UTC | 2023-10-24 23:31 UTC | 27 min | resolved | | [NZ: XPM - Duplicate tax assessments](https://rewindex.com/company/xero/incidents/09d19cb3dz62.md) | none | 2023-10-26 01:10 UTC | 2023-10-26 02:49 UTC | 1.6 h | resolved | | [Global: Xero - Customers are experiencing issues in Xero](https://rewindex.com/company/xero/incidents/ctx8m5b08bvd.md) | minor | 2023-10-29 22:49 UTC | 2023-10-30 01:03 UTC | 2.2 h | resolved | | [Global: Xero - Customers are experiencing issues in Xero](https://rewindex.com/company/xero/incidents/knjkw3091kn8.md) | none | 2023-10-30 02:16 UTC | 2023-10-30 02:41 UTC | 25 min | resolved | ## Maintenance | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [\[Scheduled\] HMRC system maintenance](https://rewindex.com/company/xero/incidents/nkqwhk6b3t6f.md) | maintenance | 2023-10-25 00:00 UTC | 2023-10-25 01:00 UTC | 1.0 h | resolved | ## Cite this Xero posted 17 status incidents in October 2023 (8 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/xero/2023/10 - Citation: Xero, “Xero in October 2023” (2023-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2023/10 (CC BY 4.0). - Markdown link: `[Xero: Xero in October 2023 (2023-10-01)](https://rewindex.com/company/xero/2023/10)` --- Canonical: https://rewindex.com/company/xero/2023/10 · Markdown: https://rewindex.com/company/xero/2023/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:07.301Z