Outages by dayOctober 12, 2023

Outages on October 12, 2023

UTC day 2023-10-12 (Oct 12, 2023, 00:00 to Oct 12, 2023, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

40incidents started

6labelled major or critical

27vendors with a new incident

17still open from earlier days

By vendor label: Critical 1 · Major 5 · Minor 23 · No impact listed 11 · 21 maintenance

Incidents started this day 40

Vendor	Incident	Impact	Started	Resolved	Status
Help Scout	Inbound Email Delays	Critical	21:43	22:25 (42 min)	resolved
Stripe	Some pages on Stripe.com unavailable	Major	12:29	14:26 (1.9 h)	resolved
Aircall	Aircall App Displays "Internet Connection Lost"	Major	14:30	15:01 (31 min)	resolved
Red Hat (incl. Quay.io)	Incident with subscription.rhsm.redhat.com	Major	18:45	20:13 (1.5 h)	resolved
Dialpad	Digital experience CC is experiencing performance issues	Major	21:37	21:55 (18 min)	resolved
MongoDB Atlas	Atlas App Services: UI slow responsiveness and elevated API latency	Major	21:56	22:29 (33 min)	resolved
Confluence	Anonymous users are being prompted to login	Minor	00:13	00:29 (16 min)	resolved
Xero	Global: Some customers unable to switch organisations	Minor	00:28	01:34 (1.1 h)	resolved
Twilio	SMS Delivery Delays and Failures to All Networks in Brazil Over a Subset of Domestic Longcodes	Minor	00:57	06:25 (5.5 h)	resolved
Twilio	SMS Delivery Delays to America Net Network in Brazil	Minor	03:33	Oct 21, 2023, 11:11 (9 d)	resolved
Vonage	Philippines Voice - Service Degradation affecting Long Virtual Numbers	Minor	03:48	10:43 (6.9 h)	resolved
Twilio	SMS Delivery Delays to HURI Network in Comoros	Minor	07:42	10:47 (3.1 h)	resolved
Brex	Authorization Processing	Minor	09:43	10:00 (17 min)	resolved
Bandwidth	Bandwidth International Network Impairment - Singapore	Minor	11:43	13:38 (1.9 h)	resolved
DNSimple	Increased traffic in our data centers	Minor	12:11	14:39 (2.5 h)	resolved
Twilio	SMS Delivery Delays to Telenor Network In Pakistan	Minor	12:31	18:07 (5.6 h)	resolved
Bandwidth	Bandwidth US Dashboard Incident	Minor	12:49	16:29 (3.7 h)	resolved
Twilio	Delays and Failures Provisioning 10DLCs with US Carriers	Minor	13:09	14:18 (1.1 h)	resolved
Confluent	We are experiencing delays in updating the Connectors provisioning status on Confluent Cloud UI	Minor	13:26	16:16 (2.8 h)	resolved
Make	Users cannot clone nor move scenarios	Minor	14:09	15:40 (1.5 h)	resolved
Sigma Computing	Users Unable To Contact Live Chat Support	Minor	14:49	16:04 (1.3 h)	resolved
Jira	Users may face slowness/delays when adding new users or customers to their products	Minor	15:05	18:25 (3.3 h)	resolved
Scaleway	[BLOCK] Block Volumes issue in FR-PAR1	Minor	15:12	19:13 (4.0 h)	resolved
QuickBooks Online	Some customers are experiencing an issue using the Advanced Search function in QBO	Minor	15:14	17:14 (2.0 h)	resolved
Confluence	Users may face slowness/delays when adding new users or customers to their products	Minor	15:31	18:25 (2.9 h)	resolved
Harness	Pipeline Execution Impacted by Rate Limit	Minor	19:11	19:15 (4 min)	resolved
Sinch	Service degradation - Numbers provisioning on customer dashboard	Minor	19:36	22:40 (3.1 h)	resolved
Twilio	SMS Delivery Failures To/From E-Lux Mobile in Luxembourg	Minor	22:16	Oct 13, 2023, 12:18 (14 h)	resolved
Squarespace	Domain registration and management issues	Minor	22:36	Oct 13, 2023, 00:45 (2.1 h)	resolved
Monday.com	monday.com homepage 404 error	No impact listed	08:03	08:14 (11 min)	resolved
Scaleway	[Serverless]-WAW gRPC API down for 3 minutes	No impact listed	12:41	12:41 (0 min)	resolved
Segment	Cloud App Objects UI issue	No impact listed	13:31	14:26 (55 min)	resolved
Twilio	SMS Inbound and Outbound Metrics & Monitoring Unavailable	No impact listed	13:46	14:15 (29 min)	resolved
Coralogix	Intercom (our third-party chat support app) issue might result in delays in our support response times	No impact listed	15:22	15:32 (10 min)	resolved
Twilio	On Call Engineers Are Investigating an Issue With Phone Numbers Provisioning and Porting	No impact listed	15:25	16:33 (1.1 h)	resolved
Vonage	Video API Broadcast Issue in EU-WEST, US-EAST, US-WEST regions	No impact listed	19:36	19:36 (0 min)	resolved
Linode (Akamai)	Linode job Issue - ALL: 1 (INVESTIGATING)	No impact listed	20:21	21:40 (1.3 h)	resolved
Plivo	Delivery delay on Inbound/Outbound regular SMS/MMS towards the US phone numbers	No impact listed	20:30	Oct 13, 2023, 14:38 (18 h)	resolved
Twilio	On Call Engineers are Investigating an issue	No impact listed	21:27	21:42 (15 min)	resolved
Twilio	Delays Creating Calls With Programmable Voice	No impact listed	23:10	Oct 13, 2023, 00:04 (54 min)	resolved

Still open from earlier days 17

Vendor	Incident	Impact	Started	Resolved	Status
Sinch	Delivery Issue Brazil - Claro	Minor	Oct 9, 2023, 12:37	06:23 (3 d)	resolved
Snyk	Advisor high error rate	Minor	Oct 10, 2023, 10:33	Oct 13, 2023, 13:23 (3 d)	resolved
Twilio	Degraded Verify Deliverability Rates in China	Minor	Oct 10, 2023, 18:51	Oct 14, 2023, 13:47 (4 d)	resolved
DigitalOcean	Spaces CDN in Multiple Regions	Minor	Oct 11, 2023, 03:37	19:17 (40 h)	resolved
Snyk	Snyk Code partial degradation	Minor	Oct 11, 2023, 09:48	Oct 13, 2023, 14:29 (2 d)	resolved
Twilio	SMS Delivery Delays to America Net Network in Brazil	Minor	Oct 11, 2023, 11:55	02:01 (14 h)	resolved
Grafana Cloud	Elevated Latency - prod-eu-west-0 and prod-us-central-0	Minor	Oct 11, 2023, 13:22	Oct 18, 2023, 14:08 (7 d)	resolved
Sinch	DI SMS 365 \| Report Manager \| Delay in retrieving statistics \| Ref Number: NA	Minor	Oct 11, 2023, 14:19	13:47 (23 h)	resolved
AssemblyAI	Investigating an increase in 500 errors for LeMUR	Minor	Oct 11, 2023, 17:51	04:00 (10 h)	resolved
Claude	Elevated API error rate	Minor	Oct 11, 2023, 18:09	03:02 (8.9 h)	resolved
Anthropic	Elevated API error rate	Minor	Oct 11, 2023, 18:09	03:02 (8.9 h)	resolved
QuickBooks Online	Some QBO customers are experiencing issues with their One Time Passcode	Minor	Oct 11, 2023, 19:30	13:52 (18 h)	resolved
Linode (Akamai)	Service Issue - Frankfurt Object Storage	Minor	Oct 11, 2023, 21:06	01:34 (4.5 h)	resolved
Sinch	Delivery Issue Google Voice-US	Minor	Oct 11, 2023, 23:35	09:43 (10 h)	resolved
Twilio	SMS Delivery Delays to Google Voice in the US over a Subset of Shortcodes	Minor	Oct 11, 2023, 23:45	04:32 (4.8 h)	resolved
Scaleway	[WEBHOSTING] Database inaccessible on pf 16	No impact listed	Oct 10, 2023, 08:03	Oct 25, 2023, 09:19 (15 d)	resolved
Twilio	SMS Delivery Delays to Digitel Network in Venezuela	No impact listed	Oct 11, 2023, 21:43	00:59 (3.3 h)	resolved

Maintenance 21

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	Campaign Registration Incident	Maintenance	02:48	Oct 14, 2023, 19:31 (3 d)	resolved
Sinch	[Scheduled] External Maintenance - T-Mobile - US	Maintenance	03:01	11:00 (8.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - T-Mobile	Maintenance	03:01	11:00 (8.0 h)	resolved
Vonage	[Scheduled] USA SMS - Emergency Maintenance affecting T-Mobile	Maintenance	03:01	11:00 (8.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - Small US Carriers	Maintenance	05:04	07:00 (1.9 h)	resolved
Vonage	[Scheduled] USA SMS - Maintenance affecting multiple US Regional Carriers	Maintenance	05:04	07:00 (1.9 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	06:01	10:00 (4.0 h)	resolved
Sinch	[Scheduled] DI SMS 365 \| Operator Services \| Application Maintenance \| PCR Number #PCRSDI-10753	Maintenance	06:01	08:30 (2.5 h)	resolved
Contentful	[Scheduled] Database Maintenance	Maintenance	06:01	08:00 (2.0 h)	resolved
Wiz	[Scheduled] Database upgrade - US	Maintenance	07:02	07:57 (55 min)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - MMS	Maintenance	09:00	11:00 (2.0 h)	resolved
Sinch	[Scheduled] Sinch Maintenance - Sinch Planned Maintenance - MMS - 12 October 2023	Maintenance	09:00	11:00 (2.0 h)	resolved
Vonage	[Scheduled] USA MMS - Planned Maintenance affecting 10DLC MMS messages	Maintenance	09:00	11:00 (2.0 h)	resolved
Help Scout	[Scheduled] Scheduled Database Maintenance	Maintenance	13:30	14:01 (31 min)	resolved
Twilio	[Scheduled] Account Security Carrier Partner Maintenance - Multiple Countries	Maintenance	15:00	Oct 13, 2023, 06:00 (15 h)	resolved
JFrog	[Scheduled] Planned Cloud Maintenance on Azure West Europe	Maintenance	15:00	Oct 13, 2023, 06:00 (15 h)	resolved
Grafana Cloud	[Scheduled] Scheduled Maintenance - System Updates	Maintenance	19:01	21:00 (2.0 h)	resolved
Twilio	[Scheduled] Italy Account Security Carrier Partner Maintenance - Wind (Tre)	Maintenance	21:00	23:00 (2.0 h)	resolved
Box	[Scheduled] Enhanced Email Deliverability from Status.box.com	Maintenance	21:31	21:45 (14 min)	resolved
Airbyte	Enabling point-in-time recovery on our internal database	Maintenance	22:00	22:30 (30 min)	completed
Twilio	[Scheduled] United Kingdom Account Security Carrier Partner Maintenance - Vodafone	Maintenance	22:31	Oct 13, 2023, 00:00 (1.5 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Help Scout, Stripe, Aircall, Red Hat (incl. Quay.io), Dialpad, MongoDB Atlas, Confluence, Xero, Twilio, Vonage, Brex, Bandwidth.

Cite this

40 vendor-reported incidents started on 2023-10-12 (UTC) across 27 vendors, 6 labelled major or critical by the vendor.

Title: Outages on October 12, 2023
Vendor: Rewindex daily outage roundup
Date: 2023-10-12 00:00 UTC
URL: https://rewindex.com/outages/2023-10-12

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