CompaniesHelp ScoutMonthly reportsOctober 2023
Help Scout in October 2023: incidents, uptime and changes
4incidents posted
1labelled major or critical
99.90%free of major/critical
99.20%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 42 min, incident time 5 h 57 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Minor 3
Major and critical incidents 1
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Inbound Email Delays | Critical | 42 min | resolved | 10-12 |
Other incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Email Delays | Minor | 1.2 h | resolved | 10-06 | |
| Issues with third-party service provider for AI | Minor | 3.3 h | resolved | 10-20 | |
| Workflows, Folder Counts, Message Preview Delays | Minor | 44 min | resolved | 10-31 |
Maintenance 3
Cite this
Help Scout posted 4 status incidents in October 2023 (1 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Help Scout in October 2023
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/2023/10