# Help Scout in October 2023: incidents, uptime and changes

> Help Scout in October 2023: 4 incidents on its status page (1 major or critical), 99.90% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2023/10
Last updated: 2023-11-01T00:00:00Z

- Incidents posted: 4 (major/critical: 1) · Maintenance: 3
- By vendor impact label: critical 1, minor 3
- Uptime (vendor-reported): 99.90% free of major/critical incidents, 99.20% free of any incident; outage time 42 min, incident time 5 h 57 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2023](https://rewindex.com/company/help-scout/2023/08.md) · Next: [November 2023](https://rewindex.com/company/help-scout/2023/11.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Inbound Email Delays](https://rewindex.com/company/help-scout/incidents/7hbpc2lfvgf4.md) | critical | 2023-10-12 21:43 UTC | 2023-10-12 22:25 UTC | 42 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Email Delays](https://rewindex.com/company/help-scout/incidents/y16ys3kmty1g.md) | minor | 2023-10-06 07:53 UTC | 2023-10-06 09:05 UTC | 1.2 h | resolved |
| [Inbound Email Delays](https://rewindex.com/company/help-scout/incidents/7hbpc2lfvgf4.md) | critical | 2023-10-12 21:43 UTC | 2023-10-12 22:25 UTC | 42 min | resolved |
| [Issues with third-party service provider for AI](https://rewindex.com/company/help-scout/incidents/h46c95yhk7tw.md) | minor | 2023-10-20 00:30 UTC | 2023-10-20 03:49 UTC | 3.3 h | resolved |
| [Workflows, Folder Counts, Message Preview Delays](https://rewindex.com/company/help-scout/incidents/tn10hfzh198k.md) | minor | 2023-10-31 15:38 UTC | 2023-10-31 16:22 UTC | 44 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/n9qxxqpj11zg.md) | maintenance | 2023-10-05 13:00 UTC | 2023-10-05 13:11 UTC | 11 min | resolved |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/rbb82r3lbtsf.md) | maintenance | 2023-10-12 13:30 UTC | 2023-10-12 14:01 UTC | 31 min | resolved |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/nbld9yvkcdjw.md) | maintenance | 2023-10-16 13:30 UTC | 2023-10-16 14:00 UTC | 30 min | resolved |

## Cite this

Help Scout posted 4 status incidents in October 2023 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2023/10
- Citation: Help Scout, “Help Scout in October 2023” (2023-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2023/10 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in October 2023 (2023-10-01)](https://rewindex.com/company/help-scout/2023/10)`


---
Canonical: https://rewindex.com/company/help-scout/2023/10 · Markdown: https://rewindex.com/company/help-scout/2023/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:29:14.945Z