# Xero in September 2023: incidents, uptime and changes

> Xero in September 2023: 18 incidents on its status page (6 major or critical), 99.29% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2023/09
Last updated: 2023-10-01T00:00:00Z

- Incidents posted: 18 (major/critical: 6) · Maintenance: 1
- By vendor impact label: critical 1, major 5, minor 10, none 2
- Uptime (vendor-reported): 99.29% free of major/critical incidents, 97.43% free of any incident; outage time 5 h 6 min, incident time 18 h 28 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2023](https://rewindex.com/company/xero/2023/08.md) · Next: [October 2023](https://rewindex.com/company/xero/2023/10.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [UK: VAT - Error message when trying to access return](https://rewindex.com/company/xero/incidents/hmd27bdw1785.md) | critical | 2023-09-11 08:29 UTC | 2023-09-11 09:00 UTC | 31 min | resolved |
| [Global: Hubdoc - Customers receiving 504 Gateway Time Out](https://rewindex.com/company/xero/incidents/qvvt3s27pwb9.md) | major | 2023-09-01 00:42 UTC | 2023-09-01 02:35 UTC | 1.9 h | resolved |
| [Global: Xero - newly signed up users unable to login](https://rewindex.com/company/xero/incidents/ghfh7f3jf3gh.md) | major | 2023-09-04 01:41 UTC | 2023-09-04 02:48 UTC | 1.1 h | resolved |
| [Xero Projects - recent changes may not be appearing](https://rewindex.com/company/xero/incidents/v085b8qfq611.md) | major | 2023-09-18 17:47 UTC | 2023-09-18 18:32 UTC | 45 min | resolved |
| [Xero Central - customers unable to raise cases](https://rewindex.com/company/xero/incidents/n7bd0hs5xdp8.md) | major | 2023-09-18 23:50 UTC | 2023-09-19 00:00 UTC | 10 min | resolved |
| [Global: Subscriptions - errors when trying to purchase new subscriptions in Xero](https://rewindex.com/company/xero/incidents/cdfknwjkq6hh.md) | major | 2023-09-28 02:13 UTC | 2023-09-28 02:53 UTC | 40 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Global: Hubdoc - Customers receiving 504 Gateway Time Out](https://rewindex.com/company/xero/incidents/qvvt3s27pwb9.md) | major | 2023-09-01 00:42 UTC | 2023-09-01 02:35 UTC | 1.9 h | resolved |
| [Global: Xero - newly signed up users unable to login](https://rewindex.com/company/xero/incidents/ghfh7f3jf3gh.md) | major | 2023-09-04 01:41 UTC | 2023-09-04 02:48 UTC | 1.1 h | resolved |
| [Global: Xero - emails sent from Xero may be delayed](https://rewindex.com/company/xero/incidents/b7076vk81rl7.md) | minor | 2023-09-04 03:39 UTC | 2023-09-04 04:32 UTC | 53 min | resolved |
| [Global: Products and Services - Unable to create new item](https://rewindex.com/company/xero/incidents/kmrwklfs0q89.md) | minor | 2023-09-04 22:54 UTC | 2023-09-04 23:55 UTC | 1.0 h | resolved |
| [Global: Xero - Some customers experiencing performance issues](https://rewindex.com/company/xero/incidents/fldjgsb86hjs.md) | minor | 2023-09-05 10:42 UTC | 2023-09-05 12:04 UTC | 1.4 h | resolved |
| [Global: Errors when making subscription changes](https://rewindex.com/company/xero/incidents/bfs5h7zgvx48.md) | none | 2023-09-05 13:20 UTC | 2023-09-06 00:16 UTC | 11 h | resolved |
| [Global: Expenses - Unable to pay approved expenses](https://rewindex.com/company/xero/incidents/98vnlrgm8r6b.md) | none | 2023-09-05 13:54 UTC | 2023-09-05 16:33 UTC | 2.6 h | resolved |
| [Global: Dashboard - Customers maybe experiencing performance issues](https://rewindex.com/company/xero/incidents/vm9sqz2hbz06.md) | minor | 2023-09-06 02:23 UTC | 2023-09-06 02:49 UTC | 26 min | resolved |
| [Global: Tax reporting - Some customers maybe experiencing issues](https://rewindex.com/company/xero/incidents/ydkrbgvf1rzh.md) | minor | 2023-09-06 21:31 UTC | 2023-09-06 22:20 UTC | 49 min | resolved |
| [XPM - Some customers may experience issues](https://rewindex.com/company/xero/incidents/wnv03yrbtv1g.md) | minor | 2023-09-08 00:12 UTC | 2023-09-08 00:20 UTC | 8 min | resolved |
| [UK: VAT - Error message when trying to access return](https://rewindex.com/company/xero/incidents/hmd27bdw1785.md) | critical | 2023-09-11 08:29 UTC | 2023-09-11 09:00 UTC | 31 min | resolved |
| [AU: AU Tax - customers unable to print or send tax returns](https://rewindex.com/company/xero/incidents/nwy39yl65rk7.md) | minor | 2023-09-14 02:17 UTC | 2023-09-14 02:52 UTC | 35 min | resolved |
| [Xero Projects - recent changes may not be appearing](https://rewindex.com/company/xero/incidents/v085b8qfq611.md) | major | 2023-09-18 17:47 UTC | 2023-09-18 18:32 UTC | 45 min | resolved |
| [Xero Central - customers unable to raise cases](https://rewindex.com/company/xero/incidents/n7bd0hs5xdp8.md) | major | 2023-09-18 23:50 UTC | 2023-09-19 00:00 UTC | 10 min | resolved |
| [Global: Reporting - Report packs - Unable to export if note added](https://rewindex.com/company/xero/incidents/vbb9q7cwk4wd.md) | minor | 2023-09-19 22:04 UTC | 2023-09-20 04:13 UTC | 6.2 h | resolved |
| [Global: Hubdoc - Degraded performance](https://rewindex.com/company/xero/incidents/vl3f5bqck96p.md) | minor | 2023-09-20 07:47 UTC | 2023-09-20 08:24 UTC | 37 min | resolved |
| [Global: Hubdoc - Delay in emailed documents being processed](https://rewindex.com/company/xero/incidents/znyf7cd94ppn.md) | minor | 2023-09-20 15:35 UTC | 2023-09-20 16:57 UTC | 1.4 h | resolved |
| [Global: Subscriptions - errors when trying to purchase new subscriptions in Xero](https://rewindex.com/company/xero/incidents/cdfknwjkq6hh.md) | major | 2023-09-28 02:13 UTC | 2023-09-28 02:53 UTC | 40 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] HMRC system maintenance](https://rewindex.com/company/xero/incidents/vqk7nsh7hgq3.md) | maintenance | 2023-09-10 06:01 UTC | 2023-09-10 20:02 UTC | 14 h | resolved |

## Cite this

Xero posted 18 status incidents in September 2023 (6 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2023/09
- Citation: Xero, “Xero in September 2023” (2023-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2023/09 (CC BY 4.0).
- Markdown link: `[Xero: Xero in September 2023 (2023-09-01)](https://rewindex.com/company/xero/2023/09)`


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Canonical: https://rewindex.com/company/xero/2023/09 · Markdown: https://rewindex.com/company/xero/2023/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:34:53.539Z