What vendors changed

MMailjetLatency and login issues with Mailjet Application

SSigma ComputingUsers Unable To Contact Live Chat Support

Sigma Computing’s major live chat outage prevented users from contacting support through the Sigma application from 2024-05-29 15:17 UTC to 2024-05-29 17:23 UTC, lasting 2 h 6 min. Sigma directed customers to support@sigmacomputing.com during the outage and reported that its third-party chat service resolved the issue.

MMailjetLogin Issues with Mailjet Application

SSecureframeTrust Center pages not fully loading

Secureframe’s Trust Center pages were not fully loading in a vendor-rated critical incident affecting Trust. It started at 2024-05-24 22:36 UTC and lasted 16 min, resolving at 2024-05-24 22:52 UTC; Secureframe reported implementing a fix at 22:45 UTC.

RRudderStackData Ingestion affected for starter and growth users in EU region for 11 min

RudderStack reported a major Data Ingestion outage affecting starter and growth users in the EU region, starting at 2024-05-22 12:00 UTC and resolved at 2024-05-22 12:51 UTC. The computed incident duration was 50 min; the vendor provided no cause or fix details.

GGrainIssues with Meet calls

Grain Recorder’s Meet recordings failed to capture video and speaker change events in a major incident starting 2024-05-21 15:44 UTC. A fix was deployed by 05-22 00:30 UTC; Grain reported no further issues and marked it resolved at 2024-06-07 18:18 UTC, with a recorded duration of 17 days 2 h.

KeeperOkta SSO Logins

Keeper reported a major incident affecting some Okta SSO logins to Keeper Web Vault (US), from 2024-05-17 20:25 UTC to 2024-05-17 20:36 UTC (11 min). A backend software update caused login errors; DevOps reverted the change, resolving the incident, with a bug fix planned for a follow-up release.

CockroachDBGCP Networking Outage

A major Google Cloud Platform networking outage affected a select number of GCP Cockroach Cloud clusters from 2024-05-17 00:42 UTC to 2024-05-17 02:01 UTC, lasting 1 h 19 min. Cockroach Labs monitored the issue and reported that it was resolved.

PPandaDocDocument can not be downloaded as PDF files

PandaDoc reported a critical outage preventing documents from being downloaded as PDF files, affecting Uploading documents and US & Global - Uploading and downloading documents. It started at 2024-05-16 18:39 UTC and was resolved at 2024-05-16 19:57 UTC, lasting 1 h 18 min; PandaDoc confirmed normal operation but provided no specific cause or fix details.

HHexPlatform instability

Hex’s Main site experienced platform instability with major impact from 2024-05-15 15:24 UTC to 2024-05-15 16:13 UTC, lasting 48 min. A fix was implemented by 15:51 UTC, and the incident was resolved at 16:13 UTC.

DagsterSome Dagster Plus Serverless Runs Failing to Start

Some Dagster Plus Serverless runs failed to start with an "Agent detected that run worker failed." error during a major-impact incident from 2024-05-14 18:53 UTC to 2024-05-14 20:16 UTC, lasting 1 h 22 min. Dagster rolled out additional automatic retries; its cloud provider identified a causal change and began rolling it back. Dagster confirmed the fix was live.

LLightstep (ServiceNow Cloud Observability)Telemetry ingest severely degraded (spans, logs, metrics)

SStream (GetStream)High error rate on one of our Feed shards in the us-east region

IimgixAssets not displaying in Asset Manager

LLightstep (ServiceNow Cloud Observability)High failure rate in metric queries

TTwingateLogins with Github Not Working

CCloseCalling outage

Close reported a critical calling outage affecting Phone - Phone Service and Phone Service, starting 2024-04-22 14:53 UTC and resolved 2024-04-22 18:33 UTC, lasting 3 h 40 min. Close attributed the disruption to Twilio issues; Twilio implemented a fix, restoring baseline call functionality by 17:36 UTC.

CCensusSome users unable to log in to Census UI

Some users could not log in to the Census Sync Management UI, seeing "Verify Your Email" and "Something went wrong with your session" errors. Census rated the incident critical; it ran from 2024-04-19 16:23 UTC to 2024-04-19 17:22 UTC (59 min). A fix was implemented at 16:53 UTC, and the incident was resolved.

CCriblUser authentication and authorization to the cloud portal is degraded

Dagsterdagster.plus redirect breaks login for some organizations

A major incident affecting API and Dagster Cloud UI broke login and interactive web use for organizations whose firewalls allow-listed dagster.cloud, after erroneous redirects to dagster.plus. It ran from 2024-04-17 13:20 UTC to 2024-04-17 13:53 UTC (33 min); Dagster rolled back the redirects and implemented a fix, advising users with lingering login trouble to clear their browser cache.

KeeperVault API errors

Keeper reported a major incident involving Vault API errors affecting Keeper Admin Console and Keeper Web Vault in the EU and US. It started at 2024-04-15 10:05 UTC and was resolved at 2024-04-15 10:12 UTC, lasting 7 min; Keeper said it was working with AWS to address the issue.

DagsterSome Dagster Cloud API Requests failing with an Internal Server Error

Some Dagster Cloud API requests and a small number of runs failed with Internal Server Error exceptions due to a storage-engine timeout. The vendor rated the incident major; it ran from 2024-04-11 17:02 UTC to 2024-04-11 21:25 UTC, lasting 4 h 23 min. A fix was implemented and the incident resolved.

KeeperLogin errors - Resolved

Keeper reported a critical login outage affecting Keeper Admin Console (US) and Keeper Web Vault (US), starting 2024-04-11 12:55 UTC and resolved at 2024-04-11 13:12 UTC (17 min). Keeper attributed it to an underlying AWS database error that triggered a successfully handled failover; root-cause investigation with AWS continued.

SSecureframeUK Agents failing to report

Secureframe’s UK Agents failed to report in a major incident affecting Secureframe Agent from 2024-04-10 18:48 UTC to 2024-04-10 20:05 UTC, lasting 1 h 17 min. A fix was implemented and monitored before the incident was resolved.

CCensusSyncs not running

Census reported a critical Sync Engine outage in which syncs were not running, starting at 2024-04-09 23:32 UTC and lasting 3 h 9 min until resolution at 2024-04-10 02:41 UTC. A fix was implemented by 04-09 23:50 UTC, followed by monitoring.

OOmni AnalyticsDegraded Performance

Omni Analytics reported major degraded performance in EastUsa, with most queries failing to complete. The incident ran from 2024-04-09 18:44 UTC to 2024-04-10 01:04 UTC (6 h 19 min). Queries against a specific database type exhausted memory, repeatedly crashing querying until cancelled; Omni identified a fix for release that day and later marked the incident resolved.

OOmni AnalyticsSlow Queries

Omni Analytics reported major query degradation in EastUsa from 2024-04-08 16:55 UTC to 2024-04-08 17:05 UTC, lasting 10 min. Queries were slow or delayed because an information-schema query spike after cache expiration triggered a thundering herd, compounded by missing autoscaling logic; the incident was resolved, with autoscaling improvements planned.

PPipedream502 Bad Gateway on pipedream.com

Pipedream reported a major outage affecting pipedream.com, with elevated CPU causing 502 errors. It started at 2024-04-05 23:26 UTC and was resolved at 2024-04-05 23:28 UTC, lasting 2 min.

SSecureframeSecureframe Agent unable to connect

Secureframe reported a critical outage: Secureframe Agent could not connect to internal services, leaving it unable to operate and/or report. It lasted 20 h 22 min, from 2024-04-04 21:20 UTC to 2024-04-05 17:42 UTC. Secureframe implemented a fix and said it was working on an Agent update to reduce susceptibility to similar interruptions.

HotjarIssues with billing system

Hotjar reported a critical billing-system outage starting 2024-04-02 15:02 UTC, with access to checkout and invoices temporarily disabled during investigation. The incident was resolved at 2024-04-02 17:41 UTC; the recorded duration was 2 h 38 min.

RootlyIntermittent Failures with User Sign In and Incident Creation

Rootly reported a major incident causing intermittent sign-in and incident-creation failures across Slack, Web, and API; Rootly On-Call remained unaffected. It started at 2024-04-01 14:53 UTC and resolved at 2024-04-01 15:19 UTC, lasting 25 min. Rootly reported implementing a fix but did not disclose the cause; an RCA was promised to customers.

PPendoPendo login issue

Pendo reported a critical infrastructure issue affecting application login in Pendo UI, starting 2024-03-31 19:22 UTC and resolved at 2024-03-31 23:21 UTC, lasting 3 h 58 min. Fixes were reported at 03-31 20:39 UTC and 03-31 22:47 UTC, with renewed investigation between them.

JFrogJFrog Cloud Platform Unavailable For Some Customers on AWS US East

JFrog reported a major outage affecting some customers on AWS US East, with Artifactory, Distribution, Mission Control, Pipelines and Xray listed as affected. It started at 2024-03-28 16:38 UTC and was resolved at 2024-03-28 21:54 UTC, lasting 5 h 16 min; JFrog reported implementing a fix and confirmed all services operational.

JFrogJFrog Cloud Platform UI is Unavailable For Some Customers

JFrog reported a major Cloud Platform UI outage affecting some customers, with Artifactory in US - East1 (N. Virginia) - AWS listed as affected. It started at 2024-03-27 14:41 UTC and resolved at 2024-03-27 16:43 UTC, lasting 2 h 1 min. JFrog said it identified and resolved a frontend application limitation.

CCensusUI slowdown across several areas

Census reported a major slowdown in its Sync Management UI affecting Model Previews, Metadata Refreshes and Sync Alerts, starting 2024-03-26 21:53 UTC and resolved at 2024-03-26 22:47 UTC (53 min). Census attributed it to a faulty deploy and restored task processing by deploying the previous job processor version; metrics showed no impact on sync performance or scheduling.

CodaSite-wide outage

Coda reported a major site-wide outage affecting access to API, Doc List, Docs, Packs, and Published Docs. It started at 2024-03-26 19:40 UTC and was resolved at 2024-03-26 19:51 UTC, lasting 11 min; no cause or specific fix was stated.

UUnbounceNew Domains Cannot Be Set-up

Unbounce reported a major outage preventing new domain setup due to a third-party provider issue, starting 2024-03-26 16:38 UTC and resolved 2024-03-27 15:48 UTC (23 h 10 min). Affected setups retried automatically; at resolution, Unbounce said all domain functionality had been working for over 20 hours despite continuing provider issues.

TypeformTypeform Platform unavailable

Typeform reported a critical platform outage affecting administration, opening forms and submitting responses, starting 2024-03-24 09:51 UTC and resolved at 2024-03-24 11:17 UTC (1 h 25 min). An admin-platform fix was applied first, followed by a fix across all services; the root cause was identified but not disclosed.

Ccrates.iocrates.io unreachable

Ccrates.iocrates.io unavailable

AirtableSome users unable to connect to Airtable

Airtable reported a major outage preventing some users from connecting and leaving some bases unavailable; Automations also stopped running. It started at 2024-03-21 16:42 UTC and was resolved at 2024-03-22 00:27 UTC, lasting 7 h 44 min. Airtable implemented mitigations and fixes, fully re-enabled Automations, and confirmed services were functioning normally.

PulumiPulumi is down

Pulumi reported a major outage affecting API, Console, and Deployments starting 2024-03-20 00:43 UTC. It was resolved at 2024-03-20 00:47 UTC, with a computed duration of 3 min; no cause or specific fix was stated.

GustoWe are currently experiencing higher than normal call volume. During this time, please leverage help center for support. Thank you for your patience.

Gusto reported higher-than-normal call volume affecting its Phone System, rated critical, and directed customers to the help center for support. The incident started at 2024-03-19 21:13 UTC and was resolved at 2024-03-19 21:55 UTC, lasting 42 min; no cause or fix was stated.

UUnbounceEmail Notification Deliverability Issues

Unbounce’s major email deliverability incident affected Lead Notifications, Page Upload and Downloads, and User Invitations from 2024-03-18 21:14 UTC to 2024-04-03 23:35 UTC, lasting 16 days 2 h. Unbounce fixed an underlying issue causing spam/blocklisting and mail-server rejection; deliverability returned to pre-incident rates, but customers may still need to whitelist senders to avoid spam filtering.

NNordLayerConnectivity issues with VPN servers in South Africa

NordLayer reported a major incident affecting dedicated VPN server connectivity in South Africa, including Dedicated Servers and Private Gateways (Servers with dedicated IPs). It started at 2024-03-18 09:45 UTC and was resolved at 2024-03-18 14:22 UTC, lasting 4 h 37 min. The service provider implemented a fix, and NordLayer detected no further connectivity issues.

TypeformTypeform Checkout & Create Page - Unavailable

Typeform reported a critical outage of its Checkout & Create Page affecting Admin - Subscription and Subscription. It started at 2024-03-18 07:37 UTC and was resolved at 2024-03-18 07:47 UTC, lasting 9 min. Typeform identified a traffic interruption impacting checkout and implemented a fix; no cause was stated.

HHexKernels unavailable

Hex reported a critical outage affecting Kernels and Main site, with kernels unavailable starting at 2024-03-17 04:08 UTC. A fix was implemented by 2024-03-17 04:42 UTC, and the incident was resolved at 2024-03-17 04:50 UTC; the reported duration was 41 min.

NNordLayerConnectivity issues with VPN servers in South Africa

NordLayer reported a major outage involving connectivity issues with dedicated VPN servers in South Africa, affecting Dedicated Servers and Private Gateways (Servers with dedicated IPs). It started at 2024-03-15 08:30 UTC and was resolved at 2024-03-15 17:00 UTC, lasting 8 h 29 min. The service provider implemented a fix; no further connectivity issues were detected.

NNordLayerConnectivity issues with VPN servers in South Africa

NordLayer reported major connectivity issues with dedicated VPN servers in South Africa, affecting Dedicated Servers and Private Gateways (Servers with dedicated IPs). The incident started at 2024-03-14 10:45 UTC and was resolved at 2024-03-14 15:43 UTC, lasting 4 h 57 min. The service provider implemented a fix, and no further connectivity issues were detected.

StatuspageStatuspage API is facing intermittent issues

Statuspage reported major intermittent API issues affecting Authenticated API, Hosted Pages - Public API, Management - Authenticated API, and Public API. The incident started at 2024-03-13 08:00 UTC and resolved at 2024-03-13 10:27 UTC, lasting 2 h 26 min. A fix was implemented and the API reported fully recovered at 03-13 08:47 UTC.