Changes / Census / Some users unable to log in to Census UI
Census: Critical incident: Some users unable to log in to Census UI
Summary
Some users could not log in to the Census Sync Management UI, seeing "Verify Your Email" and "Something went wrong with your session" errors. Census rated the incident critical; it ran from 2024-04-19 16:23 UTC to 2024-04-19 17:22 UTC (59 min). A fix was implemented at 16:53 UTC, and the incident was resolved.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some users unable to log in to Census UI
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2024-04-19 16:23 UTC
Before: not present
After: 2024-04-19 17:22 UTC
Before: not present
After: Census Sync Management UI
Before: not present
After: Census management UI login is failing with "Verify Your Email" and "Something went wrong with your session" for some users. We are investigating.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Some users unable to log in to Census UI (this change) Some users could not log in to the Census Sync Management UI, seeing "Verify Your Email" and "Something went wrong with your session" errors. Census rated the incident critical; it ran from 2024-04-19 16:23 UTC to 2024-04-19 17:22 UTC (59 min). A fix was implemented at 16:53 UTC, and the incident was resolved. | Major incident |