Census: Some users unable to log in to Census UI

Impact: criticalStatus: resolvedStarted 2024-04-19 16:23 UTCResolved 2024-04-19 17:22 UTC (1.0 h)4 updatesSource: stspg.io

Summary

Some users could not log in to the Census Sync Management UI, seeing "Verify Your Email" and "Something went wrong with your session" errors. Census rated the incident critical; it ran from 2024-04-19 16:23 UTC to 2024-04-19 17:22 UTC (59 min). A fix was implemented at 16:53 UTC, and the incident was resolved.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Census Sync Management UI

Timeline of updates

investigating2024-04-19 16:23 UTC
Census management UI login is failing with "Verify Your Email" and "Something went wrong with your session" for some users. We are investigating.
identified2024-04-19 16:49 UTC
The issue has been identified and a fix is being implemented.
monitoring2024-04-19 16:53 UTC
A fix has been implemented and we are monitoring the results.
resolved2024-04-19 17:22 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: Some users unable to log in to Census UI 2024-04-19 16:23 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Census profile · Recent Census incidents · Markdown · JSON