# Census: Some users unable to log in to Census UI

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-04-19 16:23 UTC · Resolved: 2024-04-19 17:22 UTC · Duration: 1.0 h
- Updates: 4 · Affected components: Census Sync Management UI
- [Vendor status page: https://stspg.io/84m4rp11jzm8](https://stspg.io/84m4rp11jzm8)
- [Company: Census](https://rewindex.com/company/census.md)

## Summary

Some users could not log in to the Census Sync Management UI, seeing "Verify Your Email" and "Something went wrong with your session" errors. Census rated the incident critical; it ran from 2024-04-19 16:23 UTC to 2024-04-19 17:22 UTC (59 min). A fix was implemented at 16:53 UTC, and the incident was resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-04-19 16:23 UTC: Census management UI login is failing with "Verify Your Email" and "Something went wrong with your session" for some users. We are investigating.
- **identified** 2024-04-19 16:49 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2024-04-19 16:53 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-04-19 17:22 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-04-19 16:23 UTC: [Critical incident: Some users unable to log in to Census UI](https://rewindex.com/change/i884a31391fead1.md)


---
Canonical: https://rewindex.com/company/census/incidents/mvfqx50rk849 · Markdown: https://rewindex.com/company/census/incidents/mvfqx50rk849.md · JSON: https://rewindex.com/api/v1/companies/census/incidents/mvfqx50rk849 · Generated 2026-10-18T11:40:22.750Z