# Census: Critical incident: Some users unable to log in to Census UI

**Summary:** Some users could not log in to the Census Sync Management UI, seeing "Verify Your Email" and "Something went wrong with your session" errors. Census rated the incident critical; it ran from 2024-04-19 16:23 UTC to 2024-04-19 17:22 UTC (59 min). A fix was implemented at 16:53 UTC, and the incident was resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-04-19 16:23 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/84m4rp11jzm8](https://stspg.io/84m4rp11jzm8)
- [Company: Census](https://rewindex.com/company/census.md)
- Versions: before (none: first archived) → after incident\_version:136/mvfqx50rk849@83a6ddc9f054
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users unable to log in to Census UI
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-04-19 16:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-04-19 17:22 UTC
```

**6. Added: Affected components**

```diff
+ Census Sync Management UI
```

**7. Added: Update** (investigating) · 2024-04-19 16:23 UTC

```diff
+ Census management UI login is failing with "Verify Your Email" and "Something went wrong with your session" for some users. We are investigating.
```

**8. Added: Update** (identified) · 2024-04-19 16:49 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2024-04-19 16:53 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2024-04-19 17:22 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-04-19 16:23 UTC | Critical incident: Some users unable to log in to Census UI (this change) | outage |

All Census changes: [timeline](https://rewindex.com/company/census/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i884a31391fead1 · Markdown: https://rewindex.com/change/i884a31391fead1.md · JSON: https://rewindex.com/api/v1/changes/i884a31391fead1 · Generated 2026-10-18T03:55:39.948Z