Changes / Keeper / Okta SSO Logins

Keeper: Major incident: Okta SSO Logins

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Okta SSO Logins
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-05-17 20:25 UTC
AddedResolved time#5
Before: not present
After: 2024-05-17 20:36 UTC
AddedAffected components#6
Before: not present
After: Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
AddedUpdateidentified#7
Before: not present
After: We're aware of Okta SSO login errors. We have identified the issue and it will be resolved within a few minutes.
AddedUpdateresolved#8
Before: not present
After: The issue has been resolved. The issue was caused by a backend software update which had the effect of throwing an error during some Okta SSO login transactions. Our DevOps team quickly reverted the change and our engineers will be addressing the bug in a follow-up release.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Okta SSO Logins (this change)Major incident

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