Keeper change history
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Resolved: Keeper Gateway and KSM API errors Keeper Gateway and KSM connection/API errors returned "invalid client version" responses, affecting KeeperPAM Connections (US) in the US Data Center. Keeper rated the incident major; it started at 2026-07-08 18:51 UTC and was resolved at 2026-07-08 19:14 UTC, lasting 22 min. Keeper confirmed client-version errors were no longer occurring. | Major incident | |
| Major incident: API errors during maintenance operation Keeper reported major API errors during maintenance, attributing unexpected customer impact during an application restart to recent service health-check changes. The incident is marked resolved, but its recorded start (2026-04-01 01:40 UTC) is later than its resolution (2026-03-31 03:00 UTC), so duration is unknown. | Major incident | |
| Major incident: Resolved: KeeperPAM Connection Errors in US Data Center KeeperPAM connection errors in the US Data Center caused a major incident starting 2026-03-23 17:07 UTC, lasting 4 h 37 min and resolving at 2026-03-23 21:45 UTC. Keeper implemented a fix; its postmortem identified a low-level concurrency bug in the Keeper EPM service causing request failures under high simultaneous load and instability in ECS services. | Major incident | |
| Major incident: Resolved: KeeperPAM Connection Errors in US Data Center KeeperPAM customers with connections and tunnels enabled experienced sporadic errors after login in the US Data Center; vault login was unaffected. Keeper rated the incident major, starting 2026-03-16 18:25 UTC and resolving 2026-03-16 18:52 UTC (26 min). The stated cause was a communication issue with the KeeperPAM router endpoint. | Major incident | |
| Major incident: AWS outage affecting KeeperPAM connections and scheduled rotations | Major incident | |
| Major incident: EU Region login API errors | Major incident | |
| Critical incident: Vault login errors - resolved | Major incident | |
| Critical incident: Login errors in the EU data center | Major incident | |
| Critical incident: Vault Login errors - resolved | Major incident | |
| Critical incident: Keeper vault login errors - resolved | Major incident | |
| Major incident: Login errors in US region | Major incident | |
| Major incident: Login errors in US region | Major incident | |
| Critical incident: Keeper API website load time and API errors in US region | Major incident | |
| Major incident: Okta SSO Logins | Major incident | |
| Major incident: Vault API errors | Major incident | |
| Critical incident: Login errors - Resolved | Major incident | |
| Critical incident: Australia data center vault login errors | Major incident | |
| Critical incident: Vault login errors (Resolved) | Major incident | |
| Critical incident: Vault Login in GovCloud (US_GOV) Region | Major incident | |
| Major incident: Duo Push in US region | Major incident | |
| Major incident: FIDO2 / Yubikey issues | Major incident | |
| Critical incident: Vault Login Errors | Major incident | |
| Critical incident: GovCloud Vault Login | Major incident | |
| Critical incident: Vault login issues in US | Major incident | |
| Major incident: GovCloud Admin Console login with ARAM permissions | Major incident | |
| Critical incident: Login Errors - US Production | Major incident | |
| Major incident: GovCloud SSO login 403 error - Resolved | Major incident |