Changes / Keeper / Vault Login in GovCloud (US_GOV) Region

Keeper: Critical incident: Vault Login in GovCloud (US_GOV) Region

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Vault Login in GovCloud (US_GOV) Region
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2023-12-19 00:03 UTC
AddedResolved time#5
Before: not present
After: 2023-12-19 00:14 UTC
AddedAffected components#6
Before: not present
After: Keeper Admin Console (GovCloud), Keeper Infrastructure (GovCloud) - Keeper Admin Console (GovCloud), Keeper Infrastructure (GovCloud) - Keeper Web Vault (GovCloud), Keeper Web Vault (GovCloud)
AddedUpdateidentified#7
Before: not present
After: We are aware of vault login errors in the US_GOV region. Keeper DevOps team is investigating the issue related to a recent backend app update.
AddedUpdateresolved#8
Before: not present
After: The issue has been resolved. We have reverted the backend update in GovCloud and services are restored.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: Vault Login in GovCloud (US_GOV) Region (this change)Major incident

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