Keeper: Vault Login in GovCloud (US_GOV) Region

Impact: criticalStatus: resolvedStarted 2023-12-19 00:03 UTCResolved 2023-12-19 00:14 UTC (12 min)2 updatesSource: stspg.io

Summary

Keeper reported a critical incident affecting vault login in GovCloud (US_GOV), starting at 2023-12-19 00:03 UTC and resolved at 2023-12-19 00:14 UTC, lasting 11 min. The vendor linked login errors to a recent backend app update and restored services by reverting it in GovCloud.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Keeper Admin Console (GovCloud)Keeper Infrastructure (GovCloud) - Keeper Admin Console (GovCloud)Keeper Infrastructure (GovCloud) - Keeper Web Vault (GovCloud)Keeper Web Vault (GovCloud)

Timeline of updates

identified2023-12-19 00:03 UTC
We are aware of vault login errors in the US_GOV region. Keeper DevOps team is investigating the issue related to a recent backend app update.
resolved2023-12-19 00:14 UTC
The issue has been resolved. We have reverted the backend update in GovCloud and services are restored.

Rewindex changes for this incident

Critical incident: Vault Login in GovCloud (US_GOV) Region 2023-12-19 00:03 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Keeper profile · Recent Keeper incidents · Markdown · JSON