# Keeper: Vault Login in GovCloud (US_GOV) Region

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-12-19 00:03 UTC · Resolved: 2023-12-19 00:14 UTC · Duration: 12 min
- Updates: 2 · Affected components: Keeper Admin Console (GovCloud), Keeper Infrastructure (GovCloud) - Keeper Admin Console (GovCloud), Keeper Infrastructure (GovCloud) - Keeper Web Vault (GovCloud), Keeper Web Vault (GovCloud)
- [Vendor status page: https://stspg.io/xhmgnqshl23j](https://stspg.io/xhmgnqshl23j)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Summary

Keeper reported a critical incident affecting vault login in GovCloud (US\_GOV), starting at 2023-12-19 00:03 UTC and resolved at 2023-12-19 00:14 UTC, lasting 11 min. The vendor linked login errors to a recent backend app update and restored services by reverting it in GovCloud. _(machine-written, sol)_
## Timeline of updates

- **identified** 2023-12-19 00:03 UTC: We are aware of vault login errors in the US\_GOV region. Keeper DevOps team is investigating the issue related to a recent backend app update.
- **resolved** 2023-12-19 00:14 UTC: The issue has been resolved. We have reverted the backend update in GovCloud and services are restored.

## Rewindex changes for this incident

- 2023-12-19 00:03 UTC: [Critical incident: Vault Login in GovCloud (US\_GOV) Region](https://rewindex.com/change/ia0b7ee984db026.md)


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Canonical: https://rewindex.com/company/keeper/incidents/vlym33lv8wll · Markdown: https://rewindex.com/company/keeper/incidents/vlym33lv8wll.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/vlym33lv8wll · Generated 2026-10-18T11:29:01.342Z