Changes / Keeper / FIDO2 / Yubikey issues
Keeper: Major incident: FIDO2 / Yubikey issues
Summary
Keeper reported a major incident affecting FIDO2 / Yubikey logins in Keeper Web Vault (US), starting 2023-11-17 17:08 UTC and resolved at 2023-11-17 17:31 UTC; the computed duration was 22 min. The engineering team was still investigating the root cause when resolution was posted.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: FIDO2 / Yubikey issues
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2023-11-17 17:08 UTC
Before: not present
After: 2023-11-17 17:31 UTC
Before: not present
After: Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
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After: We are investigating FIDO2 / Yubikey login issues in the US data center.
Before: not present
After: The FIDO2 / Yubikey login issues have been resolved. The engineering team is still investigating root cause and we'll update the case notes shortly.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: FIDO2 / Yubikey issues (this change) Keeper reported a major incident affecting FIDO2 / Yubikey logins in Keeper Web Vault (US), starting 2023-11-17 17:08 UTC and resolved at 2023-11-17 17:31 UTC; the computed duration was 22 min. The engineering team was still investigating the root cause when resolution was posted. | Major incident |