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Keeper: FIDO2 / Yubikey issues

Impact: majorStatus: resolvedStarted Resolved (23 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Keeper reported a major incident affecting FIDO2 / Yubikey logins in Keeper Web Vault (US), starting 2023-11-17 17:08 UTC and resolved at 2023-11-17 17:31 UTC; the computed duration was 22 min. The engineering team was still investigating the root cause when resolution was posted.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)Keeper Web Vault (US)

Timeline of updates

  1. investigating

    We are investigating FIDO2 / Yubikey login issues in the US data center.

  2. resolved

    The FIDO2 / Yubikey login issues have been resolved. The engineering team is still investigating root cause and we'll update the case notes shortly.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Keeper profile · Recent Keeper incidents · Markdown · JSON