# Keeper: FIDO2 / Yubikey issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-11-17 17:08 UTC · Resolved: 2023-11-17 17:31 UTC · Duration: 23 min
- Updates: 2 · Affected components: Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
- [Vendor status page: https://stspg.io/6xdxxkfd32pk](https://stspg.io/6xdxxkfd32pk)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Summary

Keeper reported a major incident affecting FIDO2 / Yubikey logins in Keeper Web Vault (US), starting 2023-11-17 17:08 UTC and resolved at 2023-11-17 17:31 UTC; the computed duration was 22 min. The engineering team was still investigating the root cause when resolution was posted. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-11-17 17:08 UTC: We are investigating FIDO2 / Yubikey login issues in the US data center.
- **resolved** 2023-11-17 17:31 UTC: The FIDO2 / Yubikey login issues have been resolved. The engineering team is still investigating root cause and we'll update the case notes shortly.

## Rewindex changes for this incident

- 2023-11-17 17:08 UTC: [Major incident: FIDO2 / Yubikey issues](https://rewindex.com/change/ie59b62f231c49a.md)


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Canonical: https://rewindex.com/company/keeper/incidents/2s96qnvdrk7q · Markdown: https://rewindex.com/company/keeper/incidents/2s96qnvdrk7q.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/2s96qnvdrk7q · Generated 2026-10-18T11:29:07.903Z