# Keeper: Major incident: FIDO2 / Yubikey issues

**Summary:** Keeper reported a major incident affecting FIDO2 / Yubikey logins in Keeper Web Vault (US), starting 2023-11-17 17:08 UTC and resolved at 2023-11-17 17:31 UTC; the computed duration was 22 min. The engineering team was still investigating the root cause when resolution was posted. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-11-17 17:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/6xdxxkfd32pk](https://stspg.io/6xdxxkfd32pk)
- [Company: Keeper](https://rewindex.com/company/keeper.md)
- Versions: before (none: first archived) → after incident\_version:311/2s96qnvdrk7q@e5926e4546b5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ FIDO2 / Yubikey issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-11-17 17:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-11-17 17:31 UTC
```

**6. Added: Affected components**

```diff
+ Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
```

**7. Added: Update** (investigating) · 2023-11-17 17:08 UTC

```diff
+ We are investigating FIDO2 / Yubikey login issues in the US data center.
```

**8. Added: Update** (resolved) · 2023-11-17 17:31 UTC

```diff
+ The FIDO2 / Yubikey login issues have been resolved. The engineering team is still investigating root cause and we'll update the case notes shortly.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-11-17 17:08 UTC | Major incident: FIDO2 / Yubikey issues (this change) | outage |

All Keeper changes: [timeline](https://rewindex.com/company/keeper/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie59b62f231c49a · Markdown: https://rewindex.com/change/ie59b62f231c49a.md · JSON: https://rewindex.com/api/v1/changes/ie59b62f231c49a · Generated 2026-10-18T03:33:52.288Z