Changes / Keeper / Resolved: Keeper Gateway and KSM API errors
Keeper: Major incident: Resolved: Keeper Gateway and KSM API errors
Summary
Keeper Gateway and KSM connection/API errors returned "invalid client version" responses, affecting KeeperPAM Connections (US) in the US Data Center. Keeper rated the incident major; it started at 2026-07-08 18:51 UTC and was resolved at 2026-07-08 19:14 UTC, lasting 22 min. Keeper confirmed client-version errors were no longer occurring.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Resolved: Keeper Gateway and KSM API errors
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-08 18:51 UTC
Before: not present
After: 2026-07-08 19:14 UTC
Before: not present
After: Keeper Infrastructure (US Data Center) - KeeperPAM Connections (US), KeeperPAM Connections (US)
Before: not present
After: We are aware of Keeper Gateway and KSM connection errors due to "invalid client version" responses. We have identified the issue and it will be resolved in a few minutes.
Before: not present
After: API errors have been resolved. The Keeper Gateway and KSM client version is no longer returning an error.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Resolved: Keeper Gateway and KSM API errors (this change) Keeper Gateway and KSM connection/API errors returned "invalid client version" responses, affecting KeeperPAM Connections (US) in the US Data Center. Keeper rated the incident major; it started at 2026-07-08 18:51 UTC and was resolved at 2026-07-08 19:14 UTC, lasting 22 min. Keeper confirmed client-version errors were no longer occurring. | Major incident |