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Keeper: Resolved: Keeper Gateway and KSM API errors

Impact: majorStatus: resolvedStarted Resolved (23 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Keeper Gateway and KSM connection/API errors returned "invalid client version" responses, affecting KeeperPAM Connections (US) in the US Data Center. Keeper rated the incident major; it started at 2026-07-08 18:51 UTC and was resolved at 2026-07-08 19:14 UTC, lasting 22 min. Keeper confirmed client-version errors were no longer occurring.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Keeper Infrastructure (US Data Center) - KeeperPAM Connections (US)KeeperPAM Connections (US)

Timeline of updates

  1. identified

    We are aware of Keeper Gateway and KSM connection errors due to "invalid client version" responses. We have identified the issue and it will be resolved in a few minutes.

  2. resolved

    API errors have been resolved. The Keeper Gateway and KSM client version is no longer returning an error.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Keeper profile · Recent Keeper incidents · Markdown · JSON