# Keeper: Resolved: Keeper Gateway and KSM API errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-08 18:51 UTC · Resolved: 2026-07-08 19:14 UTC · Duration: 23 min
- Updates: 2 · Affected components: Keeper Infrastructure (US Data Center) - KeeperPAM Connections (US), KeeperPAM Connections (US)
- [Vendor status page: https://stspg.io/4z131lx31smt](https://stspg.io/4z131lx31smt)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Summary

Keeper Gateway and KSM connection/API errors returned "invalid client version" responses, affecting KeeperPAM Connections (US) in the US Data Center. Keeper rated the incident major; it started at 2026-07-08 18:51 UTC and was resolved at 2026-07-08 19:14 UTC, lasting 22 min. Keeper confirmed client-version errors were no longer occurring. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-07-08 18:51 UTC: We are aware of Keeper Gateway and KSM connection errors due to "invalid client version" responses. We have identified the issue and it will be resolved in a few minutes.
- **resolved** 2026-07-08 19:14 UTC: API errors have been resolved. The Keeper Gateway and KSM client version is no longer returning an error.

## Rewindex changes for this incident

- 2026-07-08 18:51 UTC: [Major incident: Resolved: Keeper Gateway and KSM API errors](https://rewindex.com/change/i88875342082bc5.md)


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Canonical: https://rewindex.com/company/keeper/incidents/vmhx4k4l1lt7 · Markdown: https://rewindex.com/company/keeper/incidents/vmhx4k4l1lt7.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/vmhx4k4l1lt7 · Generated 2026-10-18T10:32:26.634Z