# Keeper: Major incident: Resolved: Keeper Gateway and KSM API errors

**Summary:** Keeper Gateway and KSM connection/API errors returned "invalid client version" responses, affecting KeeperPAM Connections (US) in the US Data Center. Keeper rated the incident major; it started at 2026-07-08 18:51 UTC and was resolved at 2026-07-08 19:14 UTC, lasting 22 min. Keeper confirmed client-version errors were no longer occurring. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-08 18:51 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4z131lx31smt](https://stspg.io/4z131lx31smt)
- [Company: Keeper](https://rewindex.com/company/keeper.md)
- Versions: before (none: first archived) → after incident\_version:311/vmhx4k4l1lt7@ae60b5ddf4fb
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Resolved: Keeper Gateway and KSM API errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-08 18:51 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-08 19:14 UTC
```

**6. Added: Affected components**

```diff
+ Keeper Infrastructure (US Data Center) - KeeperPAM Connections (US), KeeperPAM Connections (US)
```

**7. Added: Update** (identified) · 2026-07-08 18:51 UTC

```diff
+ We are aware of Keeper Gateway and KSM connection errors due to "invalid client version" responses. We have identified the issue and it will be resolved in a few minutes.
```

**8. Added: Update** (resolved) · 2026-07-08 19:14 UTC

```diff
+ API errors have been resolved. The Keeper Gateway and KSM client version is no longer returning an error.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-08 18:51 UTC | Major incident: Resolved: Keeper Gateway and KSM API errors (this change) | outage |

All Keeper changes: [timeline](https://rewindex.com/company/keeper/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i88875342082bc5 · Markdown: https://rewindex.com/change/i88875342082bc5.md · JSON: https://rewindex.com/api/v1/changes/i88875342082bc5 · Generated 2026-10-18T00:39:15.044Z