# Keeper change history Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=&page=N`. Company profile: [Keeper](https://rewindex.com/company/keeper.md) ## Changes by kind | Kind | Changes | Notable | Latest (UTC) | | --- | --- | --- | --- | | Major incident | 27 | 27 | 2026-07-08 18:51 UTC | ## Timeline | When (UTC) | Kind | Change | Label | Summary | | --- | --- | --- | --- | --- | | 2026-07-08 18:51 UTC | Major incident | [Major incident: Resolved: Keeper Gateway and KSM API errors](https://rewindex.com/change/i88875342082bc5.md) | outage | Keeper Gateway and KSM connection/API errors returned "invalid client version" responses, affecting KeeperPAM Connections (US) in the US Data Center. Keeper rated the incident major; it started at 2026-07-08 18:51 UTC and was resolved at 2026-07-08 19:14 UTC, lasting 22 min. Keeper confirmed client-version errors were no longer occurring. | | 2026-04-01 01:40 UTC | Major incident | [Major incident: API errors during maintenance operation](https://rewindex.com/change/i5fe65ebb867b91.md) | outage | Keeper reported major API errors during maintenance, attributing unexpected customer impact during an application restart to recent service health-check changes. The incident is marked resolved, but its recorded start (2026-04-01 01:40 UTC) is later than its resolution (2026-03-31 03:00 UTC), so duration is unknown. | | 2026-03-23 17:07 UTC | Major incident | [Major incident: Resolved: KeeperPAM Connection Errors in US Data Center](https://rewindex.com/change/iaa939147dbf096.md) | outage | KeeperPAM connection errors in the US Data Center caused a major incident starting 2026-03-23 17:07 UTC, lasting 4 h 37 min and resolving at 2026-03-23 21:45 UTC. Keeper implemented a fix; its postmortem identified a low-level concurrency bug in the Keeper EPM service causing request failures under high simultaneous load and instability in ECS services. | | 2026-03-16 18:25 UTC | Major incident | [Major incident: Resolved: KeeperPAM Connection Errors in US Data Center](https://rewindex.com/change/i74d3ab9884a35b.md) | outage | KeeperPAM customers with connections and tunnels enabled experienced sporadic errors after login in the US Data Center; vault login was unaffected. Keeper rated the incident major, starting 2026-03-16 18:25 UTC and resolving 2026-03-16 18:52 UTC (26 min). The stated cause was a communication issue with the KeeperPAM router endpoint. | | 2025-10-20 17:25 UTC | Major incident | [Major incident: AWS outage affecting KeeperPAM connections and scheduled rotations](https://rewindex.com/change/i13e7ad2b1f60b3.md) | outage | Keeper reported a major outage affecting KeeperPAM cloud connections, scheduled rotations and discovery operations due to an AWS outage in US-EAST-1. It started at 2025-10-20 17:25 UTC and was resolved at 2025-10-20 20:31 UTC, lasting 3 h 5 min; Keeper cleared the alert as most AWS services were restored. | | 2025-09-10 15:42 UTC | Major incident | [Major incident: EU Region login API errors](https://rewindex.com/change/i91d03acaf53c07.md) | outage | Keeper reported a major EU Authentication API incident affecting Keeper Web Vault (EU), with customers experiencing failed authentication attempts. It started at 2025-09-10 15:42 UTC and was resolved at 2025-09-10 15:49 UTC; the computed duration was 6 min. No specific cause or fix was stated. | | 2025-06-24 15:27 UTC | Major incident | [Critical incident: Vault login errors - resolved](https://rewindex.com/change/i4a7551e7503405.md) | outage | Keeper reported a critical outage causing vault login errors affecting the Keeper Admin Console (US) and Keeper Web Vault (US), starting 2025-06-24 15:27 UTC and resolved at 2025-06-24 16:01 UTC (33 min). Large BreachWatch updates triggered database lock contention, exacerbated by a backend migration doubling parallel updates; engineering planned a preventative solution. | | 2025-06-11 12:04 UTC | Major incident | [Critical incident: Login errors in the EU data center](https://rewindex.com/change/i47adee6494f67e.md) | outage | Keeper’s critical EU login outage affected Keeper Admin Console (EU) and Keeper Web Vault (EU), starting 2025-06-11 12:04 UTC and resolving 2025-06-11 12:46 UTC (41 min). A Device Management API bug caused high database load during device registration for accounts with large device counts; Keeper restored service through database failover and deployed a patch. | | 2025-03-06 18:23 UTC | Major incident | [Critical incident: Vault Login errors - resolved](https://rewindex.com/change/i88b95115982371.md) | outage | Keeper reported a critical incident involving login errors affecting Keeper Admin Console (US) and Keeper Web Vault (US) in its US Data Center. It started at 2025-03-06 18:23 UTC and was resolved at 2025-03-06 18:25 UTC, lasting 2 min; no cause or specific fix was stated. | | 2025-02-24 04:48 UTC | Major incident | [Critical incident: Keeper vault login errors - resolved](https://rewindex.com/change/i5319e9e38ef688.md) | outage | Keeper reported critical US-region login errors affecting Keeper Admin Console and Keeper Web Vault from 2025-02-24 04:48 UTC to 2025-02-24 05:05 UTC (16 min), recommending “work offline.” A backend API and resulting database query triggered high database load; service was resolved, with a permanent fix planned for Monday, Feb 24. | | 2025-02-24 03:54 UTC | Major incident | [Major incident: Login errors in US region](https://rewindex.com/change/ia932a4c37ac27d.md) | outage | Keeper reported a major incident involving login errors in the US region, affecting Keeper Admin Console (US) and Keeper Web Vault (US). It started at 2025-02-24 03:54 UTC and was resolved at 2025-02-24 04:28 UTC, lasting 34 min; no cause or specific fix was stated. | | 2025-02-10 17:30 UTC | Major incident | [Major incident: Login errors in US region](https://rewindex.com/change/i1f9e4a2744596b.md) | outage | Keeper reported a major US-region login outage affecting Keeper Admin Console (US) and Keeper Web Vault (US), starting 2025-02-10 17:30 UTC and resolved at 2025-02-10 17:49 UTC (19 min). The postmortem attributed failed new login sessions to a database lock in the primary writer instance and said the issue resolved without intervention; a backend update was planned. | | 2024-09-24 13:43 UTC | Major incident | [Critical incident: Keeper API website load time and API errors in US region](https://rewindex.com/change/ic1bd3e45a91818.md) | degradation | Keeper reported a critical incident involving slow responses and HTTP 504 errors, listing Admin Console and Web Vault components in EU, GovCloud and US, plus the US website. It lasted from 2024-09-24 13:43 UTC to 2024-09-24 14:43 UTC (1 h 0 min); NGINX network traffic overload caused errors, and a resolution was rolled out. | | 2024-05-17 20:25 UTC | Major incident | [Major incident: Okta SSO Logins](https://rewindex.com/change/ibefa1b147bcdb2.md) | outage | Keeper reported a major incident affecting some Okta SSO logins to Keeper Web Vault (US), from 2024-05-17 20:25 UTC to 2024-05-17 20:36 UTC (11 min). A backend software update caused login errors; DevOps reverted the change, resolving the incident, with a bug fix planned for a follow-up release. | | 2024-04-15 10:05 UTC | Major incident | [Major incident: Vault API errors](https://rewindex.com/change/i57bbae41982ee8.md) | outage | Keeper reported a major incident involving Vault API errors affecting Keeper Admin Console and Keeper Web Vault in the EU and US. It started at 2024-04-15 10:05 UTC and was resolved at 2024-04-15 10:12 UTC, lasting 7 min; Keeper said it was working with AWS to address the issue. | | 2024-04-11 12:55 UTC | Major incident | [Critical incident: Login errors - Resolved](https://rewindex.com/change/i8e121097d7f7a6.md) | outage | Keeper reported a critical login outage affecting Keeper Admin Console (US) and Keeper Web Vault (US), starting 2024-04-11 12:55 UTC and resolved at 2024-04-11 13:12 UTC (17 min). Keeper attributed it to an underlying AWS database error that triggered a successfully handled failover; root-cause investigation with AWS continued. | | 2024-02-06 02:44 UTC | Major incident | [Critical incident: Australia data center vault login errors](https://rewindex.com/change/i8e9cf4e56c4853.md) | outage | Keeper reported critical vault login errors affecting Keeper Admin Console (AU) and Keeper Web Vault (AU), starting 2024-02-06 02:44 UTC and resolved at 2024-02-06 02:47 UTC (computed duration: 2 min). The vendor attributed API errors to an AWS ElastiCache error in AU (Sydney); restarting the affected resource cleared the errors. | | 2024-01-01 15:30 UTC | Major incident | [Critical incident: Vault login errors (Resolved)](https://rewindex.com/change/ie33edc3d93e55a.md) | outage | Keeper reported critical Vault login errors, starting and resolved at 2024-01-01 15:30 UTC, with a recorded duration of 0 min. Keeper stated that AWS RDS cluster instances automatically rebooted at approximately 04:27 UTC and that it was investigating with AWS; no fix was stated. | | 2023-12-19 00:03 UTC | Major incident | [Critical incident: Vault Login in GovCloud (US\_GOV) Region](https://rewindex.com/change/ia0b7ee984db026.md) | outage | Keeper reported a critical incident affecting vault login in GovCloud (US\_GOV), starting at 2023-12-19 00:03 UTC and resolved at 2023-12-19 00:14 UTC, lasting 11 min. The vendor linked login errors to a recent backend app update and restored services by reverting it in GovCloud. | | 2023-12-13 17:29 UTC | Major incident | [Major incident: Duo Push in US region](https://rewindex.com/change/i28d5ea62ddd88f.md) | degradation | Keeper reported major intermittent Duo Push issues in the US region affecting Keeper Browser Extensions and Keeper Web Vault (US), starting 2023-12-13 17:29 UTC and resolved at 2023-12-13 18:19 UTC (49 min). Hard refreshing appeared to mitigate the issue; after resolution, customers might need to reload the web vault or restart their browser. | | 2023-11-17 17:08 UTC | Major incident | [Major incident: FIDO2 / Yubikey issues](https://rewindex.com/change/ie59b62f231c49a.md) | outage | Keeper reported a major incident affecting FIDO2 / Yubikey logins in Keeper Web Vault (US), starting 2023-11-17 17:08 UTC and resolved at 2023-11-17 17:31 UTC; the computed duration was 22 min. The engineering team was still investigating the root cause when resolution was posted. | | 2023-11-06 09:15 UTC | Major incident | [Critical incident: Vault Login Errors](https://rewindex.com/change/i5bbbb80ac6a70a.md) | outage | Keeper reported critical vault login errors affecting Keeper Web Vault in AU, EU and US, starting 2023-11-06 09:15 UTC and resolved at 2023-11-06 09:24 UTC (computed duration: 8 min). The postmortem attributed the login errors to an AWS Elasticache failure related to an earlier AWS Aurora database failover. | | 2023-10-24 16:28 UTC | Major incident | [Critical incident: GovCloud Vault Login](https://rewindex.com/change/i8cbee8c9063e87.md) | outage | Keeper reported a critical GovCloud vault login incident affecting Keeper Admin Console (GovCloud) and Keeper Web Vault (GovCloud). It started at 2023-10-24 16:28 UTC and was resolved at 2023-10-24 16:33 UTC, lasting 5 min; no cause or specific fix was provided. | | 2023-09-19 17:37 UTC | Major incident | [Critical incident: Vault login issues in US](https://rewindex.com/change/i7d2a404911e8c8.md) | outage | Keeper reported critical vault login issues affecting Keeper Web Vault (US) and Keeper Admin Console (US), from 2023-09-19 17:37 UTC to 2023-09-19 17:43 UTC (6 min). Its postmortem described intermittent API errors and identified bugs in the desktop app and backend API; DevOps resolved the issue. | | 2023-08-30 14:03 UTC | Major incident | [Major incident: GovCloud Admin Console login with ARAM permissions](https://rewindex.com/change/ic5d42e03bcd6b9.md) | outage | Keeper reported a major GovCloud Admin Console login outage affecting admins with Advanced Reporting & Alerts module (ARAM) permissions, from 2023-08-30 14:03 UTC to 2023-08-30 14:50 UTC (46 min). A subnet VPC routing change caused connectivity issues between backend services and a Redshift cluster; login was restored. | | 2023-07-25 20:53 UTC | Major incident | [Critical incident: Login Errors - US Production](https://rewindex.com/change/iab8953c208a904.md) | outage | Keeper reported critical US Production login errors affecting Keeper Admin Console (US) and Keeper Web Vault (US), from 2023-07-25 20:53 UTC to 2023-07-25 20:57 UTC (4 min). Errors followed a scheduled backend API software update and resolved when it completed; the underlying cause remained under investigation. | | 2023-05-16 02:00 UTC | Major incident | [Major incident: GovCloud SSO login 403 error - Resolved](https://rewindex.com/change/i6c2e090f9deca3.md) | outage | Keeper reported a major incident affecting some GovCloud SSO logins with 403 errors, impacting the Admin Console and Web Vault. It started and was resolved at 2023-05-16 02:00 UTC; the recorded duration was 0 min. An overly aggressive WAF rule in Amazon Shield blocked requests; DevOps applied WAF rule policy changes to resolve it. | --- Canonical: https://rewindex.com/company/keeper/changes · Markdown: https://rewindex.com/company/keeper/changes.md · JSON: https://rewindex.com/api/v1/companies/keeper/changes · Generated 2026-10-18T02:25:09.117Z