Changes / Keeper / Vault login issues in US
Keeper: Critical incident: Vault login issues in US
Summary
Keeper reported critical vault login issues affecting Keeper Web Vault (US) and Keeper Admin Console (US), from 2023-09-19 17:37 UTC to 2023-09-19 17:43 UTC (6 min). Its postmortem described intermittent API errors and identified bugs in the desktop app and backend API; DevOps resolved the issue.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Vault login issues in US
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After: critical
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After: postmortem
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After: 2023-09-19 17:37 UTC
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After: 2023-09-19 17:43 UTC
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After: Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
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After: We are investigating vault login issues in the US data center.
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After: Vault login issues in the US has been resolved. We will update this statuspage event with additional details.
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After: Our team received notification of API errors at 10:20AM PST. Between 10:20AM and 10:50AM the errors were intermittent and causing vault login errors in the US data center. The DevOps team resolved the issue fully at 10:53AM PST. After resolution of the issue, the engineering team researched the cause and found that a bug in the desktop app and also a related bug down the chain of processes in the backend API caused some client devices to generate a high number of full-sync API calls. We have identified the root cause and a patch is being applied to both Desktop App and Backend API components over the next 24 hours.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Vault login issues in US (this change) Keeper reported critical vault login issues affecting Keeper Web Vault (US) and Keeper Admin Console (US), from 2023-09-19 17:37 UTC to 2023-09-19 17:43 UTC (6 min). Its postmortem described intermittent API errors and identified bugs in the desktop app and backend API; DevOps resolved the issue. | Major incident |