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Keeper: Vault login issues in US
Keeper reported critical vault login issues affecting Keeper Web Vault (US) and Keeper Admin Console (US), from 2023-09-19 17:37 UTC to 2023-09-19 17:43 UTC (6 min). Its postmortem described intermittent API errors and identified bugs in the desktop app and backend API; DevOps resolved the issue.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Keeper Admin Console (US)Keeper Infrastructure (US Data Center) - Keeper Admin Console (US)Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)Keeper Web Vault (US)
Timeline of updates
- investigating
We are investigating vault login issues in the US data center.
- resolved
Vault login issues in the US has been resolved. We will update this statuspage event with additional details.
- postmortem
Our team received notification of API errors at 10:20AM PST. Between 10:20AM and 10:50AM the errors were intermittent and causing vault login errors in the US data center. The DevOps team resolved the issue fully at 10:53AM PST. After resolution of the issue, the engineering team researched the cause and found that a bug in the desktop app and also a related bug down the chain of processes in the backend API caused some client devices to generate a high number of full-sync API calls. We have identified the root cause and a patch is being applied to both Desktop App and Backend API components over the next 24 hours.
Rewindex changes for this incident
- Critical incident: Vault login issues in US 2023-09-19 17:37 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Keeper profile · Recent Keeper incidents · Markdown · JSON