# Keeper: Vault login issues in US

- Impact (vendor’s label): critical
- Status: postmortem
- Started: 2023-09-19 17:37 UTC · Resolved: 2023-09-19 17:43 UTC · Duration: 6 min
- Updates: 3 · Affected components: Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
- [Vendor status page: https://stspg.io/z5rd2n93zygr](https://stspg.io/z5rd2n93zygr)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Summary

Keeper reported critical vault login issues affecting Keeper Web Vault (US) and Keeper Admin Console (US), from 2023-09-19 17:37 UTC to 2023-09-19 17:43 UTC (6 min). Its postmortem described intermittent API errors and identified bugs in the desktop app and backend API; DevOps resolved the issue. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-09-19 17:37 UTC: We are investigating vault login issues in the US data center.
- **resolved** 2023-09-19 17:43 UTC: Vault login issues in the US has been resolved. We will update this statuspage event with additional details.
- **postmortem** 2023-09-19 18:52 UTC: Our team received notification of API errors at 10:20AM PST. Between 10:20AM and 10:50AM the errors were intermittent and causing vault login errors in the US data center. The DevOps team resolved the issue fully at 10:53AM PST. After resolution of the issue, the engineering team researched the cause and found that a bug in the desktop app and also a related bug down the chain of processes in the backend API caused some client devices to generate a high number of full-sync API calls. We have identified the root cause and a patch is being applied to both Desktop App and Backend API components over the next 24 hours.

## Rewindex changes for this incident

- 2023-09-19 17:37 UTC: [Critical incident: Vault login issues in US](https://rewindex.com/change/i7d2a404911e8c8.md)


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Canonical: https://rewindex.com/company/keeper/incidents/jn0stl29p7lm · Markdown: https://rewindex.com/company/keeper/incidents/jn0stl29p7lm.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/jn0stl29p7lm · Generated 2026-10-18T11:37:15.555Z