Changes / Keeper / Login errors - Resolved
Keeper: Critical incident: Login errors - Resolved
Summary
Keeper reported a critical login outage affecting Keeper Admin Console (US) and Keeper Web Vault (US), starting 2024-04-11 12:55 UTC and resolved at 2024-04-11 13:12 UTC (17 min). Keeper attributed it to an underlying AWS database error that triggered a successfully handled failover; root-cause investigation with AWS continued.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Login errors - Resolved
Before: not present
After: critical
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After: resolved
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After: 2024-04-11 12:55 UTC
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After: 2024-04-11 13:12 UTC
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After: Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
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After: We are investigating login errors in the US production region due to AWS connectivity issues.
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After: We have identified the issue with AWS and the issue is being resolved in a few minutes.
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After: The issue has been resolved. An underlying AWS database error resulted in a failover event which was handled successfully after a few minutes. We are working with the AWS team to identify the root cause.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Login errors - Resolved (this change) Keeper reported a critical login outage affecting Keeper Admin Console (US) and Keeper Web Vault (US), starting 2024-04-11 12:55 UTC and resolved at 2024-04-11 13:12 UTC (17 min). Keeper attributed it to an underlying AWS database error that triggered a successfully handled failover; root-cause investigation with AWS continued. | Major incident |