# Keeper: Critical incident: Login errors - Resolved

**Summary:** Keeper reported a critical login outage affecting Keeper Admin Console (US) and Keeper Web Vault (US), starting 2024-04-11 12:55 UTC and resolved at 2024-04-11 13:12 UTC (17 min). Keeper attributed it to an underlying AWS database error that triggered a successfully handled failover; root-cause investigation with AWS continued. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-04-11 12:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/s4l4fwyrnyw8](https://stspg.io/s4l4fwyrnyw8)
- [Company: Keeper](https://rewindex.com/company/keeper.md)
- Versions: before (none: first archived) → after incident\_version:311/kbr1g9qhp1tn@15fdb9af6cbd
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Login errors - Resolved
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-04-11 12:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-04-11 13:12 UTC
```

**6. Added: Affected components**

```diff
+ Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
```

**7. Added: Update** (investigating) · 2024-04-11 12:55 UTC

```diff
+ We are investigating login errors in the US production region due to AWS connectivity issues.
```

**8. Added: Update** (identified) · 2024-04-11 13:04 UTC

```diff
+ We have identified the issue with AWS and the issue is being resolved in a few minutes.
```

**9. Added: Update** (resolved) · 2024-04-11 13:12 UTC

```diff
+ The issue has been resolved. An underlying AWS database error resulted in a failover event which was handled successfully after a few minutes. We are working with the AWS team to identify the root cause.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-04-11 12:55 UTC | Critical incident: Login errors - Resolved (this change) | outage |

All Keeper changes: [timeline](https://rewindex.com/company/keeper/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8e121097d7f7a6 · Markdown: https://rewindex.com/change/i8e121097d7f7a6.md · JSON: https://rewindex.com/api/v1/changes/i8e121097d7f7a6 · Generated 2026-10-18T03:32:19.943Z