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Keeper: Login errors - Resolved

Impact: criticalStatus: resolvedStarted Resolved (17 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Keeper reported a critical login outage affecting Keeper Admin Console (US) and Keeper Web Vault (US), starting 2024-04-11 12:55 UTC and resolved at 2024-04-11 13:12 UTC (17 min). Keeper attributed it to an underlying AWS database error that triggered a successfully handled failover; root-cause investigation with AWS continued.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Keeper Admin Console (US)Keeper Infrastructure (US Data Center) - Keeper Admin Console (US)Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)Keeper Web Vault (US)

Timeline of updates

  1. investigating

    We are investigating login errors in the US production region due to AWS connectivity issues.

  2. identified

    We have identified the issue with AWS and the issue is being resolved in a few minutes.

  3. resolved

    The issue has been resolved. An underlying AWS database error resulted in a failover event which was handled successfully after a few minutes. We are working with the AWS team to identify the root cause.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Keeper profile · Recent Keeper incidents · Markdown · JSON