# Keeper: Login errors - Resolved

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-04-11 12:55 UTC · Resolved: 2024-04-11 13:12 UTC · Duration: 17 min
- Updates: 3 · Affected components: Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
- [Vendor status page: https://stspg.io/s4l4fwyrnyw8](https://stspg.io/s4l4fwyrnyw8)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Summary

Keeper reported a critical login outage affecting Keeper Admin Console (US) and Keeper Web Vault (US), starting 2024-04-11 12:55 UTC and resolved at 2024-04-11 13:12 UTC (17 min). Keeper attributed it to an underlying AWS database error that triggered a successfully handled failover; root-cause investigation with AWS continued. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-04-11 12:55 UTC: We are investigating login errors in the US production region due to AWS connectivity issues.
- **identified** 2024-04-11 13:04 UTC: We have identified the issue with AWS and the issue is being resolved in a few minutes.
- **resolved** 2024-04-11 13:12 UTC: The issue has been resolved. An underlying AWS database error resulted in a failover event which was handled successfully after a few minutes. We are working with the AWS team to identify the root cause.

## Rewindex changes for this incident

- 2024-04-11 12:55 UTC: [Critical incident: Login errors - Resolved](https://rewindex.com/change/i8e121097d7f7a6.md)


---
Canonical: https://rewindex.com/company/keeper/incidents/kbr1g9qhp1tn · Markdown: https://rewindex.com/company/keeper/incidents/kbr1g9qhp1tn.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/kbr1g9qhp1tn · Generated 2026-10-18T09:58:41.917Z