Changes / Keeper / Australia data center vault login errors

Keeper: Critical incident: Australia data center vault login errors

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Australia data center vault login errors
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: postmortem
AddedStart time#4
Before: not present
After: 2024-02-06 02:44 UTC
AddedResolved time#5
Before: not present
After: 2024-02-06 02:47 UTC
AddedAffected components#6
Before: not present
After: Keeper Admin Console (AU), Keeper Infrastructure (AU Data Center) - Keeper Admin Console (AU), Keeper Infrastructure (AU Data Center) - Keeper Web Vault (AU), Keeper Web Vault (AU)
AddedUpdateinvestigating#7
Before: not present
After: We are investigating vault login errors in the AU region.
AddedUpdateresolved#8
Before: not present
After: Vault login issues in the AU region have been resolved.
AddedUpdatepostmortem#9
Before: not present
After: A spike in API errors was detected by our team at 6:24 PM PST due to an AWS ElastiCache error in the AU \(Sydney\) region. The affected resource was restarted and the errors cleared at 6:43 PM PST. Our engineering team will investigate root cause and address any findings.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: Australia data center vault login errors (this change)Major incident

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