Companies / Keeper / incidents

Keeper: Australia data center vault login errors

Impact: criticalStatus: postmortemStarted Resolved (3 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Keeper reported critical vault login errors affecting Keeper Admin Console (AU) and Keeper Web Vault (AU), starting 2024-02-06 02:44 UTC and resolved at 2024-02-06 02:47 UTC (computed duration: 2 min). The vendor attributed API errors to an AWS ElastiCache error in AU (Sydney); restarting the affected resource cleared the errors.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Keeper Infrastructure (AU Data Center) - Keeper Web Vault (AU)Keeper Web Vault (AU)Keeper Admin Console (AU)Keeper Infrastructure (AU Data Center) - Keeper Admin Console (AU)

Timeline of updates

  1. investigating

    We are investigating vault login errors in the AU region.

  2. resolved

    Vault login issues in the AU region have been resolved.

  3. postmortem

    A spike in API errors was detected by our team at 6:24 PM PST due to an AWS ElastiCache error in the AU \(Sydney\) region. The affected resource was restarted and the errors cleared at 6:43 PM PST. Our engineering team will investigate root cause and address any findings.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Keeper profile · Recent Keeper incidents · Markdown · JSON