# Keeper: Australia data center vault login errors

- Impact (vendor’s label): critical
- Status: postmortem
- Started: 2024-02-06 02:44 UTC · Resolved: 2024-02-06 02:47 UTC · Duration: 3 min
- Updates: 3 · Affected components: Keeper Infrastructure (AU Data Center) - Keeper Web Vault (AU), Keeper Web Vault (AU), Keeper Admin Console (AU), Keeper Infrastructure (AU Data Center) - Keeper Admin Console (AU)
- [Vendor status page: https://stspg.io/szghvxs5z76s](https://stspg.io/szghvxs5z76s)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Summary

Keeper reported critical vault login errors affecting Keeper Admin Console (AU) and Keeper Web Vault (AU), starting 2024-02-06 02:44 UTC and resolved at 2024-02-06 02:47 UTC (computed duration: 2 min). The vendor attributed API errors to an AWS ElastiCache error in AU (Sydney); restarting the affected resource cleared the errors. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-02-06 02:44 UTC: We are investigating vault login errors in the AU region.
- **resolved** 2024-02-06 02:47 UTC: Vault login issues in the AU region have been resolved.
- **postmortem** 2024-02-06 02:48 UTC: A spike in API errors was detected by our team at 6:24 PM PST due to an AWS ElastiCache error in the AU \\(Sydney\\) region. The affected resource was restarted and the errors cleared at 6:43 PM PST. Our engineering team will investigate root cause and address any findings.

## Rewindex changes for this incident

- 2024-02-06 02:44 UTC: [Critical incident: Australia data center vault login errors](https://rewindex.com/change/i8e9cf4e56c4853.md)


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Canonical: https://rewindex.com/company/keeper/incidents/8x3y4w005m2m · Markdown: https://rewindex.com/company/keeper/incidents/8x3y4w005m2m.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/8x3y4w005m2m · Generated 2026-10-18T10:33:33.090Z