# Keeper: Critical incident: Australia data center vault login errors

**Summary:** Keeper reported critical vault login errors affecting Keeper Admin Console (AU) and Keeper Web Vault (AU), starting 2024-02-06 02:44 UTC and resolved at 2024-02-06 02:47 UTC (computed duration: 2 min). The vendor attributed API errors to an AWS ElastiCache error in AU (Sydney); restarting the affected resource cleared the errors. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-02-06 02:44 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/szghvxs5z76s](https://stspg.io/szghvxs5z76s)
- [Company: Keeper](https://rewindex.com/company/keeper.md)
- Versions: before (none: first archived) → after incident\_version:311/8x3y4w005m2m@bdd684a6ba3c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Australia data center vault login errors
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2024-02-06 02:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-02-06 02:47 UTC
```

**6. Added: Affected components**

```diff
+ Keeper Admin Console (AU), Keeper Infrastructure (AU Data Center) - Keeper Admin Console (AU), Keeper Infrastructure (AU Data Center) - Keeper Web Vault (AU), Keeper Web Vault (AU)
```

**7. Added: Update** (investigating) · 2024-02-06 02:44 UTC

```diff
+ We are investigating vault login errors in the AU region.
```

**8. Added: Update** (resolved) · 2024-02-06 02:47 UTC

```diff
+ Vault login issues in the AU region have been resolved.
```

**9. Added: Update** (postmortem) · 2024-02-06 02:48 UTC

```diff
+ A spike in API errors was detected by our team at 6:24 PM PST due to an AWS ElastiCache error in the AU \(Sydney\) region. The affected resource was restarted and the errors cleared at 6:43 PM PST. Our engineering team will investigate root cause and address any findings.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-02-06 02:44 UTC | Critical incident: Australia data center vault login errors (this change) | outage |

All Keeper changes: [timeline](https://rewindex.com/company/keeper/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i8e9cf4e56c4853 · Markdown: https://rewindex.com/change/i8e9cf4e56c4853.md · JSON: https://rewindex.com/api/v1/changes/i8e9cf4e56c4853 · Generated 2026-10-18T01:30:12.875Z