Changes / Keeper / Login errors in the EU data center
Keeper: Critical incident: Login errors in the EU data center
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Login errors in the EU data center
Before: not present
After: critical
Before: not present
After: postmortem
Before: not present
After: 2025-06-11 12:04 UTC
Before: not present
After: 2025-06-11 12:46 UTC
Before: not present
After: Keeper Admin Console (EU), Keeper Infrastructure (EU Data Center) - Keeper Admin Console (EU), Keeper Infrastructure (EU Data Center) - Keeper Web Vault (EU), Keeper Web Vault (EU)
Before: not present
After: We are investigating login errors in the EU data center.
Before: not present
After: We have identified the issue causing login errors in the EU data center. Our team is working on a resolution.
Before: not present
After: Login errors in the EU region have been fully resolved. We will update this incident postmortem with additional information shortly.
Before: not present
After: At 4:37AM PST, Keeper experienced API errors in the EU region. Service was restored by 5:35AM PST following a database failover.
The issue was caused by a bug in the new Device Management API, released the day before. During device registration, the system attempted to delete old devices, which created high database load for accounts with large device counts.
The bug was identified, fixed, and a patch was deployed. We apologize for the disruption. To ensure uninterrupted access, we recommend enabling “Work Offline” mode for your account.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Login errors in the EU data center (this change) | Major incident |