Changes / Keeper / GovCloud SSO login 403 error - Resolved

Keeper: Major incident: GovCloud SSO login 403 error - Resolved

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: GovCloud SSO login 403 error - Resolved
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: postmortem
AddedStart time#4
Before: not present
After: 2023-05-16 02:00 UTC
AddedResolved time#5
Before: not present
After: 2023-05-16 02:00 UTC
AddedAffected components#6
Before: not present
After: Keeper Admin Console (GovCloud), Keeper Infrastructure (GovCloud) - Keeper Admin Console (GovCloud), Keeper Infrastructure (GovCloud) - Keeper Web Vault (GovCloud), Keeper Web Vault (GovCloud)
AddedUpdateresolved#7
Before: not present
After: We are aware of 403 errors that were occurring when logging in through GovCloud with SSO. The issue has been resolved. An overly aggressive WAF rule in the Amazon Shield system blocked the requests.
AddedUpdatepostmortem#8
Before: not present
After: Some SSO logins on the GovCloud environment were generating a 403 error. An overly aggressive WAF rule in the Amazon Shield system blocked the requests. The DevOps team applied the necessary WAF rule policy changes to resolve the issue.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: GovCloud SSO login 403 error - Resolved (this change)Major incident

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