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Keeper: GovCloud SSO login 403 error - Resolved

Impact: majorStatus: postmortemStarted Resolved (0 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Keeper reported a major incident affecting some GovCloud SSO logins with 403 errors, impacting the Admin Console and Web Vault. It started and was resolved at 2023-05-16 02:00 UTC; the recorded duration was 0 min. An overly aggressive WAF rule in Amazon Shield blocked requests; DevOps applied WAF rule policy changes to resolve it.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Keeper Admin Console (GovCloud)Keeper Infrastructure (GovCloud) - Keeper Admin Console (GovCloud)Keeper Infrastructure (GovCloud) - Keeper Web Vault (GovCloud)Keeper Web Vault (GovCloud)

Timeline of updates

  1. resolved

    We are aware of 403 errors that were occurring when logging in through GovCloud with SSO. The issue has been resolved. An overly aggressive WAF rule in the Amazon Shield system blocked the requests.

  2. postmortem

    Some SSO logins on the GovCloud environment were generating a 403 error. An overly aggressive WAF rule in the Amazon Shield system blocked the requests. The DevOps team applied the necessary WAF rule policy changes to resolve the issue.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Keeper profile · Recent Keeper incidents · Markdown · JSON