Changes / Keeper / Login Errors - US Production
Keeper: Critical incident: Login Errors - US Production
Summary
Keeper reported critical US Production login errors affecting Keeper Admin Console (US) and Keeper Web Vault (US), from 2023-07-25 20:53 UTC to 2023-07-25 20:57 UTC (4 min). Errors followed a scheduled backend API software update and resolved when it completed; the underlying cause remained under investigation.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Login Errors - US Production
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After: critical
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After: postmortem
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After: 2023-07-25 20:53 UTC
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After: 2023-07-25 20:57 UTC
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After: Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
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After: We are aware of login issues in the US data center. We are working towards resolution.
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After: Login issues have been resolved.
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After: For 9 minutes from 2:46PM PST to 2:55 PM PST, a high number of login errors occurred as a result of a scheduled backend API software update. The issue resolved itself after the update was completed. The development team is researching the underlying cause.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Login Errors - US Production (this change) Keeper reported critical US Production login errors affecting Keeper Admin Console (US) and Keeper Web Vault (US), from 2023-07-25 20:53 UTC to 2023-07-25 20:57 UTC (4 min). Errors followed a scheduled backend API software update and resolved when it completed; the underlying cause remained under investigation. | Major incident |