# Keeper: Critical incident: Login Errors - US Production

**Summary:** Keeper reported critical US Production login errors affecting Keeper Admin Console (US) and Keeper Web Vault (US), from 2023-07-25 20:53 UTC to 2023-07-25 20:57 UTC (4 min). Errors followed a scheduled backend API software update and resolved when it completed; the underlying cause remained under investigation. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-07-25 20:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1p59h9xbwv4b](https://stspg.io/1p59h9xbwv4b)
- [Company: Keeper](https://rewindex.com/company/keeper.md)
- Versions: before (none: first archived) → after incident\_version:311/4s47f58ydb0h@5cf44b6fbfbb
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Login Errors - US Production
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2023-07-25 20:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-07-25 20:57 UTC
```

**6. Added: Affected components**

```diff
+ Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
```

**7. Added: Update** (investigating) · 2023-07-25 20:53 UTC

```diff
+ We are aware of login issues in the US data center. We are working towards resolution.
```

**8. Added: Update** (resolved) · 2023-07-25 20:57 UTC

```diff
+ Login issues have been resolved.
```

**9. Added: Update** (postmortem) · 2023-07-25 21:04 UTC

```diff
+ For 9 minutes from 2:46PM PST to 2:55 PM PST, a high number of login errors occurred as a result of a scheduled backend API software update. The issue resolved itself after the update was completed. The development team is researching the underlying cause.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-07-25 20:53 UTC | Critical incident: Login Errors - US Production (this change) | outage |

All Keeper changes: [timeline](https://rewindex.com/company/keeper/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iab8953c208a904 · Markdown: https://rewindex.com/change/iab8953c208a904.md · JSON: https://rewindex.com/api/v1/changes/iab8953c208a904 · Generated 2026-10-18T03:32:20.809Z